Terms of Service

These Terms of Service (“Terms”) form an agreement between Levflex (“Levflex”, “we”, “us”) and the business or individual that creates an account to operate a gym, studio, or coaching business on our platform (“Customer”, “you”). By creating an account or using the service you agree to these Terms. If you accept on behalf of a business, you confirm you are authorised to bind it.

Levflex provides software that lets you publish a branded website, offer a client portal and installable web app, take bookings, sell packages and memberships, message clients, assign workouts, and manage your business (the “Service”). We may improve, change, or retire features from time to time; we will give reasonable notice of changes that materially reduce functionality you pay for.

• You must provide accurate information and keep it up to date.
• You are responsible for activity under your account and your staff accounts, and for keeping passwords secure.
• You decide which of your staff have access and at what role; you are responsible for their use of the Service.
• Tell us promptly at [email protected] if you suspect unauthorised access.

New accounts start with a 14-day free trial. No payment details are required to start. To continue after the trial, you must choose a paid plan. If you do not, your public site and client portal are paused until you subscribe; your data is retained as described in section 9.

Subscriptions are billed in advance, monthly or yearly, at the prices published on our pricing page at the time you subscribe. Fees are non-refundable except where required by law or stated otherwise. Upgrades take effect immediately and are prorated; downgrades take effect at the next billing date. We may change prices with at least 30 days' notice, effective from your next renewal.

You are responsible for any taxes applicable to your subscription, other than taxes on our income.

Payments your clients make to you are processed by Stripe through your own connected Stripe account and are subject to Stripe's terms. You are the merchant of record for those payments and responsible for your pricing, refunds, cancellation policies, and any disputes with your clients. Levflex is not a party to transactions between you and your clients.

You own the content you add to the Service and the data about your clients (“Customer Data”). You grant us a limited licence to host, process, and display it solely to provide and improve the Service for you. We process client personal data on your behalf as a processor, as described in our Privacy Policy.

You are responsible for having a lawful basis to collect and use your clients' information, for the content you publish, and for obtaining any consent needed to send marketing messages.

You agree not to:

• use the Service for anything unlawful, deceptive, or harmful, or to send spam;
• upload content that infringes others' rights or is abusive, hateful, or explicit;
• attempt to access other customers' data, probe or disrupt the Service, or circumvent usage limits;
• resell the Service or use it to build a competing product.

We may suspend accounts that breach these rules, with notice where reasonably possible.

The Service, including its software, templates, and the Levflex name and marks, belongs to Levflex and its licensors. These Terms do not grant you any rights to them other than the right to use the Service while your subscription is active.

You can cancel at any time from your dashboard; your subscription runs until the end of the current billing period. We may terminate for material breach not cured within 14 days of notice, or immediately for serious abuse.

After cancellation or termination we retain Customer Data for a limited period so you can reactivate or request an export, after which it is deleted from active systems in line with our retention schedule.

We work hard to keep the Service available and secure, but it is provided “as is” and “as available”. To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the extent permitted by law, neither party is liable for indirect, incidental, or consequential damages, or lost profits, and our total liability under these Terms is limited to the fees you paid us in the 12 months before the event giving rise to the claim.

We may update these Terms; if changes are material we will notify you by email or in the dashboard at least 30 days before they take effect. These Terms are governed by the laws of the jurisdiction in which Levflex is established, without regard to conflict-of-laws rules.

Questions about these Terms: [email protected].