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- Payments & refundsHow to ask your gym for a refundYour gym, not Levflex, sells your sessions and decides refunds. Select Request a refund next to the purchase on Payments to send the gym a request, and it can refund you through Stripe.Read
- Booking sessionsHow to book a sessionPick an open time on the Book page or Book tab and confirm it. Each spot uses 1 session credit, taken when you book.Read
- Booking sessionsHow to cancel a bookingCancel from the portal overview or the app's Sessions tab. Cancelling before your gym's window (24 hours by default) returns the credit; later cancellations don't.Read
- Your accountHow to contact your gymOpen Messages in your gym's portal and select Contact followed by the gym's name. Choose a topic, write your message and select Send request; the reply comes back in Messages and by email.Read