Levflex help center
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Book sessions, buy packs and memberships, and manage your account at your gym.
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Questions about prices, refunds or your bookings go to your gym
Your gym sets its own prices, cancellation window and refund policy, and takes your payments. Message them from your portal, or find their page if you're not sure where to go.
Popular articles
36 articles for members
- Payments & refundsHow to ask your gym for a refundYour gym, not Levflex, sells your sessions and decides refunds. Select Request a refund next to the purchase on Payments to send the gym a request, and it can refund you through Stripe.Read
- Booking sessionsHow to book a sessionPick an open time on the Book page or Book tab and confirm it. Each spot uses 1 session credit, taken when you book.Read
- Booking sessionsHow to cancel a bookingCancel from the portal overview or the app's Sessions tab. Cancelling before your gym's window (24 hours by default) returns the credit; later cancellations don't.Read
- Your accountHow to contact your gymOpen Messages in your gym's portal and select Contact followed by the gym's name. Choose a topic, write your message and select Send request; the reply comes back in Messages and by email.Read
- Getting startedHow to find your gym in the Levflex appFind your gym in the Levflex app by searching its name or city, typing its gym code, scanning its QR code or opening its invite link.Read
- Getting startedHow to reset your passwordUse Forgot password to get a 6-digit code by email, valid for 10 minutes, then choose a new password of 8 or more characters.Read
Browse by topic
- Getting startedFind your gym, create an account and sign in.5 articles
- Booking sessionsBook, reschedule, cancel and bring a guest.8 articles
- Packs, memberships & creditsBuy sessions, use credits and manage memberships.5 articles
- Payments & refundsReceipts, failed payments, refunds and contracts.6 articles
- The Levflex appInstall the app, notifications and calendar sync.4 articles
- Your accountPassword, two-step verification, locking your account, waivers, privacy and deleting your account.8 articles
How do I find my gym in the Levflex app?
Tap Find my gym and search by the gym's name or city, type its gym code, or tap Scan QR code at the front desk. The code is the last part of the gym's invite link, such as levflex.com/app/yourgym. See How to find your gym in the Levflex app.
Can I use one account at more than one gym?
No. Each gym has its own account, even with the same email, and the app shows one gym at a time. Use Account > Switch gym to move between them.
I forgot my password. What do I do?
Select Forgot password? on your gym's sign-in screen and enter your email. You'll get a 6-digit code that works for 10 minutes. See How to reset your password.
Why can't I sign in to the app with Google?
The Levflex app signs in with email and password only. If you joined with Google on the website, use Forgot password? in the app once to set a password. See I can't sign in to my gym account.
I didn't get my code email. What should I check?
Check spam for an email in your gym's name, confirm the email and gym are right, and wait 5 minutes before requesting another, because you can request 5 codes an hour. See I didn't get the code email.
How many credits does a booking use?
Each spot uses 1 session credit, taken when you confirm. Each guest you bring uses 1 more. See How to book a session.
Still need help?
Ask the assistant, or get in touch with your gym
The assistant answers questions about booking, credits and the app any time. Prices, refunds and cancellation rules belong to your gym, so message them from the portal.