Levflex help center
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Set up your gym, take payments, manage your calendar and your Levflex plan.
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55 articles for gym owners and staff
- Calendar & sessionsA client can't book a sessionMost booking problems are no credits, an unsigned waiver, Premium-only or full time, or your plan's client limit; work through the checks in order.Read
- Your Levflex plan & billingHow to choose or change your Levflex planGo to Billing, pick monthly or yearly, and select Choose or Switch to on a plan; mid-cycle switches are prorated straight away.Read
- Getting paidHow to connect Stripe to take paymentsGo to Settings → Payments and select Set up payments; Stripe asks for business details, ID and bank details, which takes about ten minutes.Read
- Getting paidHow to create session packs and membershipsGo to Pricing to set a single-session price, add session packs (Add Pack) and monthly memberships (Add Membership); each sale gives the client session credits.Read
- Getting paidHow to refund a client's purchaseRefund any client payment, and stop memberships, from Payments → Client payments in Levflex. Refunding returns money; stopping a membership ends future charges.Read
- Getting startedHow to set up your gym in your first weekWork through the 8 steps in Setup progress on your Overview page, from branding to inviting your first client.Read
Browse by topic
- Getting startedSign up, your free trial and your first week on Levflex.4 articles
- Your Levflex plan & billingPlans, invoices, refunds, credits and cancelling.10 articles
- Getting paidStripe, payouts, packs, memberships and refunding clients.8 articles
- Calendar & sessionsAvailability, bookings, cancellations and calendar sync.6 articles
- ClientsClients, messages, workouts, waivers and contracts.9 articles
- Team & trainersRoles, trainers and charging trainers rent.2 articles
- Your websiteTemplates, branding, pages and custom domains.4 articles
- Marketing & the appReferrals, marketing tools and the Levflex app.3 articles
- Account & securitySigning in, passwords, two-step verification, locking accounts, security holds, your data and closing your gym.9 articles
How long is the free trial?
The trial is 14 days and needs no card. You get Growth limits: 500 active clients, 10 staff seats and a custom domain. See How to start your free Levflex trial.
What happens if I don't choose a plan before my trial ends?
Your site and client portal stay online for 7 more days, then go offline. Your data is kept, and choosing a plan brings everything back. See What happens when your free trial ends.
Do I lose trial days if I choose a plan early?
No. Your remaining trial days carry over, and you aren't charged until the trial end date. See How to choose or change your Levflex plan.
How do my existing clients join?
Share your sign-up link from Clients → Copy sign-up link. Clients create their own accounts, and you can add any credits they're owed from their profile. See How to get your clients signed up.
How much does Levflex cost?
Starter is $49 a month, Growth $129 and Pro $249. Paying yearly saves about 17%. See Levflex plans compared: Starter, Growth and Pro.
Can I get a refund on my Levflex plan?
Billing errors are always refunded. Your first paid charge can be refunded within 14 days, and yearly plans can be refunded for unused months within 30 days. Most monthly renewals aren't refunded. See Levflex refund policy for your plan.
Still need help?
Ask the assistant. A person is a message away.
The assistant answers from these articles and can check refunds and credits on your Levflex plan. If it can't solve it, it hands the conversation to our team.