Why I'm not seeing open sessions

The Book page only shows times your gym has opened for booking that still have spots. If the schedule looks empty, a filter is usually hiding times, or your gym hasn't published that far ahead yet. Work through the checks below before contacting your gym.

Before you begin#

• Sign in at the right gym.
• Note which trainer, week or month you're looking at.

Steps#

1. Select Show any trainer on the web, or tap Any trainer in the app.
2. Look at later weeks. On the web, use This Week, Next Week, In 2 Weeks and In 3 Weeks, or switch to Calendar to see up to 2 months ahead.
3. Tap another day in the app's Days row, or Next month.
4. Check whether times show Full or Started. Those can't be booked.
5. Contact your gym if there are still no times. The gym adds its availability.

Why times might be missing#

Common mistakes#

Forgetting a preferred trainer is set#

Booking starts with your preferred trainer's times. If they're away or fully booked, the page can look empty. Change it in Account under Preferred trainer.

Checking a session that already started#

Times that have started can't be booked, even if they look open. The slot shows Started.

Looking at the wrong gym#

If you train at more than one gym, each has its own schedule and account. Check the gym name at the top of the screen.

Expecting the schedule to show times you can't book#

Times you already hold show Booked, and times that overlap another of your bookings show Booked then. They stay on the list so you can see them, but you can't book them again.

Troubleshooting#

• Do other trainers have times?
  • Yes
    Book with another trainer, or wait for yours to add times. See How to choose a trainer when you book.
  • No
    Go to the next question.
• Is the whole schedule empty for 2 months?
  • Yes
    Your gym hasn't added availability yet. Contact the gym.
  • No
    Book an open time with How to book a session.

Times appear as soon as your gym adds them, so check back or turn on notifications.