How to choose a trainer when you book

If your gym has more than one trainer, you can see each trainer's open times and pick the one you want. Setting a preferred trainer makes booking start with that trainer's sessions, and you can still switch to anyone at any time. Trainer choice only appears when your gym lists trainers.

Before you begin#

• Check that your gym lists trainers. If it doesn't, you won't see a Trainer section.
• Sign in to the portal or the Levflex app.

On the web#

1. Select Book in the portal menu.
2. Choose a trainer in the Trainer section to see only their times.
3. Select Make [name] my preferred trainer to start with their times next time.
4. Select Show any trainer to see everyone's times again.

To change or clear your preferred trainer, go to Account, choose under Preferred trainer and select Save preferred trainer.

In the Levflex app#

1. Tap the Book tab.
2. Tap a trainer under Trainer, or Any trainer to see everyone.
3. Tap Make [name] my preferred trainer to save the choice.
4. Go to Account and tap Preferred trainer to change it or choose No preference.

How a preferred trainer works#

Common mistakes#

Thinking the gym is fully booked#

When your preferred trainer has no open times, you'll see a note like [name] has no open sessions this week. Other trainers may still have spots. Select Show any trainer.

Expecting to choose a trainer after booking#

The trainer is part of the time slot. To change trainer, cancel the booking and book a slot with the other trainer. Check the cancellation window first so you keep your credit.

Looking for a trainer who has left#

If you see That trainer isn't available any more — choose another, your saved trainer no longer coaches at the gym. Choose a new one or No preference.

Troubleshooting#

• Do you see a Trainer section on the Book page?
  • Yes
    Use it to filter by trainer.
  • No
    Your gym doesn't offer trainer choice. Every slot shows who's coaching, if the gym shares it.
• Does your trainer show no times?
  • Yes
    Try the next week or month, or another trainer. See Why I'm not seeing open sessions.
  • No
    Book as usual with How to book a session.

Your preferred trainer is saved to your account and works on both the website and the app.