How to get your clients signed up

Clients join your gym by creating their own account from your sign-up link. When they sign up, they appear on your Clients page and can buy sessions and book. Check your plan's active client limit first: when you reach it, new online sign-ups are blocked.

Before you begin#

• Publish your website so new clients see your gym and not the coming soon page. Sign-up already works before you publish.
• Connect payments so new clients can buy credits.
• Check Active clients under Usage on Settings → Plan & billing.

Steps#

1. Go to Clients in your dashboard.
2. Select Copy sign-up link. The link looks like your-gym.levflex.com/signup.
3. Share the link by email, text or social media.
4. Optional: to share the app instead, go to Settings → Mobile app and select Download QR code or copy the Invite link.
5. Watch new clients appear on Clients. Each one shows Credits, Bookings, Joined and Last active.

Moving existing clients and their balances#

Clients set their own password, so you can't create accounts for them. After they join, give them any credits they're owed from their profile: Clients → select the client → Credit balance → Adjust (+/−). Add a Note like Moved from old system.

If you have a large list to move, contact support from levflex.com/help.

Common mistakes#

Sharing the dashboard address#

your-gym.levflex.com/manage is for your team. Clients need your-gym.levflex.com/signup or your website address.

Forgetting to move credit balances#

Clients who prepaid elsewhere start at 0 credits. Add their balance with Adjust (+/−) so they can book right away.

Hitting the client limit#

Starter allows 100 active clients, Growth 500, and Pro is unlimited. When you hit the limit, new sign-ups are blocked until you upgrade or deactivate inactive clients.

Troubleshooting#

• Does a client say sign-up isn't working?
  • Yes
    Check Usage on Settings → Plan & billing. If Active clients is at the limit, upgrade or deactivate clients.
  • No
    Ask them to check they're on your gym's address, not levflex.com.
• Did a client sign up with Google and now can't sign in to the app?
  • Yes
    They can tap Forgot password? to set a password.
  • No
    See A client can't book a session.

New clients show at the top of Newest clients on your Overview.