How session credits work

A session credit is what you spend to book. Each credit books one spot in one session, for you or a guest. Your balance shows on the portal header, on Payments and on the app's Home and Wallet tabs. Levflex doesn't put an expiry date on credits, but your gym can adjust your balance, so ask your gym if it has its own rules.

Where credits come from#

Where credits go#

• Booking: 1 credit per spot, taken when you confirm.
• Late cancellation: the credit isn't returned. See How the cancellation window works.
• Refunds: when your gym refunds a purchase, the matching share of its credits is removed. Your balance never goes below 0.
• Deleting your account: remaining credits are lost.

Check your balance#

1. Look at the credit badge at the top of the portal, or the Home tab in the app.
2. Select Payments (web) or Wallet (app) to see your balance and purchase history.

Common mistakes#

Expecting credits to work at another gym#

Credits belong to the gym you bought them from. They can't be moved to another gym or turned back into money by Levflex.

Thinking membership credits reset each month#

Levflex adds your membership's credits each month without removing unused ones. If your gym has a use-it-or-lose-it rule, it applies that itself, so check with your gym.

Counting a booking before it's confirmed#

A credit is only used once you see You're booked. If a booking fails, no credit is taken.

Troubleshooting#

• Is your balance lower than you expected?
  • Yes
    Check your bookings for late cancellations and your purchase history for refunds. Then contact your gym, which can see every change.
  • No
    You're ready to book a session.

Every credit change is recorded, so your gym can always explain your balance.