PolicyGym owners & staff
Levflex refund policy for your plan
Billing errors are always refunded; your first paid charge can be refunded within 14 days; yearly plans can be refunded for unused months within 30 days; most monthly renewals aren't refunded.
2 min readUpdated November 3, 2026
This policy covers what your gym pays Levflex for its plan. Billing mistakes are always refunded in full. Some other charges can be refunded if you ask within a set time, and most monthly renewals can't. It doesn't cover what your clients pay you: you're the merchant for those payments and you set that policy yourself.
Warning: Waiting too long can result in a charge no longer qualifying for a refund. Always request a refund within 14 days of the charge, or 30 days for a yearly plan.
Which charges can be refunded#
| Situation | Refund | Time limit | How often |
|---|---|---|---|
| Billing error: charged twice for the same period, or charged after you cancelled | 100% | None | Always |
| First paid charge after your free trial | 100% | 14 days from the charge | Once per gym |
| Yearly plan you cancel soon after paying | Unused full months (yearly price × unused months ÷ 12) | 30 days from the charge | See limits below |
| Monthly renewal when nobody on your team has signed in since the charge | 100% | 14 days from the charge | Once per 12 months |
| Any other monthly renewal | No refund. Cancelling stops the next renewal, and you keep access to the end of the paid month | — | — |
Example: you pay $1,290 for Growth yearly and cancel 20 days later. Eleven full months are unused, so the refund is $1,290 × 11 ÷ 12 = $1,182.50.
What a refund changes#
- A first charge, yearly or inactive monthly refund also ends your plan straight away. You can't keep the plan and the refund.
- A billing error refund doesn't change your plan.
- Refunds go back to the card that paid. Banks usually show them within 5–10 business days.
Limits#
- At most one refund for a first charge, yearly plan or inactive month per gym every 12 months. Billing errors don't count.
- No refund for a first charge, yearly plan or inactive month if the gym has disputed a Levflex charge with its bank, or was refunded before and then resubscribed.
- Some requests are checked by a person before they're approved. This adds up to one business day.
How to request a refund#
- Go to levflex.com/help and start a chat with the Levflex assistant, or email [email protected] from the owner's email address.
- Say which invoice you mean. The invoice number is on Billing → Invoices.
- Confirm the refund when it's offered. If it needs a check, you'll get a case number and an email reply.
Common mistakes#
Disputing the charge with your bank first#
A chargeback takes weeks, and it makes your gym ineligible for refunds other than billing errors. Ask us first. Billing errors are refunded without a dispute.
Expecting a downgrade to be refunded#
Switching to a cheaper plan credits the difference to your Levflex account for future invoices. It isn't a cash refund.
Asking for a refund of a client's payment#
Levflex can't refund what clients paid your gym. Refund them yourself from Payments. See How to refund a client's purchase.
If you had a problem that didn't cost you money, you may qualify for a credit instead. See Service credits for Levflex outages and problems.
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Related articles
- PolicyService credits for Levflex outages and problemsIf a Levflex outage affects your gym for 4 hours or more you get an automatic credit; credits come off your next invoice and are never paid out as cash.Read
- How-toHow to cancel your Levflex planGo to Billing, select Cancel subscription, then Yes, cancel at period end; your plan runs to the end of the period you paid for.Read
- TroubleshootingLevflex charged you twice or after you cancelledCheck Billing → Invoices; real duplicates and charges after cancelling are billing errors and always refunded in full.Read
- ComparisonMonthly vs yearly billing for your Levflex planYearly billing costs about 17% less than paying monthly, and yearly plans can be partly refunded if you cancel within 30 days of the charge.Read
Still need help?
Ask the assistant. A person is a message away.
The assistant answers from these articles and can check refunds and credits on your Levflex plan. If it can't solve it, it hands the conversation to our team.