Your Levflex plan & billing
Plans, invoices, refunds, credits and cancelling.
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How-to guides3
- How to cancel your Levflex planGo to Billing, select Cancel subscription, then Yes, cancel at period end; your plan runs to the end of the period you paid for.How-to
- How to choose or change your Levflex planGo to Billing, pick monthly or yearly, and select Choose or Switch to on a plan; mid-cycle switches are prorated straight away.How-to
- How to find your Levflex invoices and update your cardInvoices are listed under Invoices on the Billing page; update your card and download receipts with Payment method & receipts.How-to
Fix a problem3
- Levflex charged you twice or after you cancelledCheck Billing → Invoices; real duplicates and charges after cancelling are billing errors and always refunded in full.Troubleshooting
- What to do when you reach your client limitYour plan caps active clients. Levflex warns you at 80% and when you're full; upgrade or deactivate past clients to take new sign-ups again.Troubleshooting
- Your Levflex payment failedA failed renewal marks your plan Past due; update your card under Payment method & receipts and Stripe retries automatically.Troubleshooting
Compare options2
- Levflex plans compared: Starter, Growth and ProStarter is $49/month for 100 clients and 2 staff; Growth is $129 for 500 clients, 10 staff and a custom domain; Pro is $249 for unlimited use and no Levflex branding.Comparison
- Monthly vs yearly billing for your Levflex planYearly billing costs about 17% less than paying monthly, and yearly plans can be partly refunded if you cancel within 30 days of the charge.Comparison
Policies2
- Levflex refund policy for your planBilling errors are always refunded; your first paid charge can be refunded within 14 days; yearly plans can be refunded for unused months within 30 days; most monthly renewals aren't refunded.Policy
- Service credits for Levflex outages and problemsIf a Levflex outage affects your gym for 4 hours or more you get an automatic credit; credits come off your next invoice and are never paid out as cash.Policy
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