How-toGym owners & staff
How to cancel your Levflex plan
Go to Billing, select Cancel subscription, then Yes, cancel at period end; your plan runs to the end of the period you paid for.
2 min readUpdated November 3, 2026
This article shows the owner how to cancel a Levflex plan. Cancelling stops your next renewal. Your site, portal and dashboard keep working until the end of the period you've paid for. After that, your site and portal go offline, and your data is kept if you come back.
Warning: When your paid period ends, your website and client portal go offline and clients can't book or buy. Always tell your clients and settle open bookings before your end date.
Before you begin#
- Sign in as the gym's owner.
- Note your end date on the Current plan card.
- Export your client list if you're leaving: Clients → Export CSV.
Steps#
- Go to Billing (or Settings → Danger zone → Manage plan).
- Select Cancel subscription on the Current plan card.
- Read the end date shown, then select Yes, cancel at period end.
- Check the status pill now reads Cancels at period end.
Change your mind#
Before your end date, go to Billing and select Resume subscription. You'll see Welcome back — your subscription will renew as normal. After the end date, choose a plan again from Billing.
What happens after you cancel#
| When | What happens |
|---|---|
| Now | Nothing changes. Status reads Cancels at period end |
| End of paid period | Subscription ends. Status reads Canceled |
| 7 days after the end | Website and client portal go offline |
| Any time later | Your data is kept. Choose a plan to come back |
Cancelling doesn't refund the current period. Some charges qualify for a refund under the Levflex refund policy.
Common mistakes#
Cancelling to downgrade#
To pay less, switch to a cheaper plan instead. Cancelling ends everything.
Thinking cancelling deletes your gym#
Cancelling keeps your data. To permanently delete your gym, see How to delete your gym from Levflex.
Forgetting client memberships in Stripe#
Client memberships are billed through your own Stripe account and keep charging clients until you stop them. Stop each one from Payments → Client payments → Refund a payment → Stop this membership. Cancel them before your site goes offline.
Requesting a refund on a monthly renewal#
Monthly renewals aren't refunded, except once per 12 months when nobody on your team has signed in since the charge. Cancel before the renewal date to avoid the next charge.
You'll get a confirmation on the Billing page, and the end date stays visible on the Current plan card until then.
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Related articles
- PolicyLevflex refund policy for your planBilling errors are always refunded; your first paid charge can be refunded within 14 days; yearly plans can be refunded for unused months within 30 days; most monthly renewals aren't refunded.Read
- How-toHow to delete your gym from LevflexThe owner requests deletion from Settings → Danger zone by typing the gym name; support emails within one business day, and nothing is deleted until then.Read
- How-toHow to export your client listGo to Clients and select Export CSV to download the clients in your current view, with their spend and booking history.Read
- How-toHow to choose or change your Levflex planGo to Billing, pick monthly or yearly, and select Choose or Switch to on a plan; mid-cycle switches are prorated straight away.Read
Still need help?
Ask the assistant. A person is a message away.
The assistant answers from these articles and can check refunds and credits on your Levflex plan. If it can't solve it, it hands the conversation to our team.