ExplainerGym owners & staff
Premium clients explained
Premium is a service tier, not a paid plan; clients reach it by spending $2,500, training 3 years, or being upgraded by you, and Premium clients skip the cancellation window and see Premium-only time.
2 min readUpdated November 3, 2026
Premium is a service tier for your most established clients. It isn't something they buy. Premium clients are exempt from the cancellation window and can see Premium-only times on your calendar. On a client's profile, the Membership box sets Member (standard) or Premium. This is separate from the paid monthly memberships on Pricing.
Warning: Making a client Premium means they never lose a credit for late cancelling. Always reserve Premium for clients you trust with that flexibility.
How clients become Premium#
| Route | Default | Where to change it |
|---|---|---|
| Lifetime spend | $2,500 paid | Pricing → Premium & Policy → Premium at spend ($) |
| Time as a client | 3 years | Premium & Policy → …or after (years) |
| You upgrade them | Any time | Client profile → Membership → Premium → Save Membership |
Untick Qualify automatically to grant Premium by hand only. Automatic checks only promote clients. They never take Premium away, and never change someone you upgraded by hand.
What Premium changes#
| Member | Premium | |
|---|---|---|
| Late cancellation | Uses the credit inside the window | Credit always returned |
| Premium-only times | Hidden | Visible and bookable |
| Pricing | Same | Same |
Member vs paid membership#
- Member / Premium on a client's profile is the service tier.
- Monthly Memberships on Pricing are paid subscriptions that add credits each month.
A client can be on a paid monthly membership and be either a Member or Premium.
Common mistakes#
Thinking Premium costs the client more#
Premium doesn't change what a client pays. It changes the rules and the times they can book.
Expecting Premium to be removed automatically#
Once Premium, always Premium, unless you change it on the client's profile.
Opening Premium-only time with no Premium clients#
If no one is Premium, nobody can see that time. Check the Premium filter on Clients.
The Est. net worth ($) and Why (private) fields on the Membership box are notes for your team only. Clients never see them.
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Related articles
- How-toHow to set your late cancellation windowSet Cancellation window (hours) under Pricing → Premium & Policy; clients who cancel inside it keep the booking cost, and Premium clients are exempt.Read
- How-toHow to adjust a client's credits or deactivate a clientOpen the client from Clients, use Credit balance → Adjust (+/−) with a Note and select Apply; use Deactivate this client to free a seat.Read
- How-toHow to add bookable times to your calendarOn Calendar, drag down a day in Drag Calendar or use Manual Entry → Block Off Available Time; set Spots, Coach and Repeat (weeks) up to 12.Read
- How-toHow to create session packs and membershipsGo to Pricing to set a single-session price, add session packs (Add Pack) and monthly memberships (Add Membership); each sale gives the client session credits.Read
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