ExplainerGym owners & staff
How client referrals earn free sessions
Clients share a referral code from Refer a friend; when the friend's first session is marked Complete, the referrer gets 1 free session credit automatically.
1 min readUpdated November 3, 2026
Every client has a referral code and link under Refer a friend in their portal. When a friend signs up with it and their first session is marked Complete, the client who referred them gets 1 free session credit automatically. If your team never selects Complete, nobody earns the reward.
Warning: Not marking sessions Complete on Calendar means referral rewards are never given. Always select Complete after each session.
How it works#
| Step | Who | What happens |
|---|---|---|
| 1 | Existing client | Shares their link or code from Refer a friend |
| 2 | Friend | Signs up. The Referral code (optional) field is filled in from the link, or they type it |
| 3 | Friend | Books and attends their first session |
| 4 | Your team | Selects Complete on that booking on Calendar |
| 5 | Levflex | Gives the referrer 1 credit with the note Referral bonus — free session, and notifies them |
Where to see referrals#
- On a client's profile, under Referrals made.
- Clients see Your referrals on their Refer a friend page.
Common mistakes#
Friend signs up without the code#
The code has to be entered at sign-up. If it was missed, give the referrer a credit by hand with Adjust (+/−) and a Note.
Expecting a reward at sign-up#
The reward comes after the friend's first completed session, not when they sign up or buy.
Counting the friend's second session#
Only the first completed session triggers the reward, and each friend can only be referred once.
Referral credits appear in the referrer's Credit history straight away.
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Related articles
- How-toHow to cancel a session or offer a client another timeOpen the block on Calendar, choose Cancel this session, add a reason and optionally Offer another time, then select Cancel & Notify.Read
- How-toHow to adjust a client's credits or deactivate a clientOpen the client from Clients, use Credit balance → Adjust (+/−) with a Note and select Apply; use Deactivate this client to free a seat.Read
- How-toHow to promote partners, flyers and offersOn Marketing, add providers to your Partners page and upload flyers, logos or promo cards with Show from and Hide after dates.Read
- How-toHow to get your clients signed upClients create their own accounts from your sign-up link (Clients → Copy sign-up link) or the app invite link.Read
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