How-toMembers
How to see your receipts and payment history
See every purchase under Purchase history on Payments or Wallet, and download membership invoices with Manage membership.
2 min readUpdated November 3, 2026
Every pack, single session and membership payment you make at your gym is listed in your purchase history, with the date, item, amount and status. For memberships, you can also download each monthly invoice from Stripe's portal with Manage membership. Use these records when you check a charge or ask your gym about a refund.
Warning: Looking at the wrong gym's account can result in missing purchases. Always check the gym name at the top of the screen, because each gym keeps its own history.
Before you begin#
- Sign in to the gym where you made the purchase.
- For membership invoices, have an active or past membership at that gym.
On the web#
- Select Payments in the portal menu.
- Scroll to Purchase history.
- Find the purchase by Date, Item, Amount and Status.
- Select Manage membership under Monthly memberships to download membership invoices from Stripe.
In the Levflex app#
- Tap the Wallet tab, or Account > Purchase history.
- Find the purchase in Purchase history.
- Tap Manage membership to see membership invoices in your browser.
Purchase statuses#
| Status | Meaning |
|---|---|
| Paid | Payment received and credits added |
| Pending | Checkout started but payment not confirmed yet |
| Refunded | Your gym refunded the full amount |
| Part refunded (web) or Partly refunded (app) | Your gym refunded part of the amount, shown next to it |
Common mistakes#
Expecting Levflex to email receipts#
Receipts for card payments come from Stripe on your gym's behalf, depending on your gym's settings. If you didn't get one, your purchase history is your record, and membership invoices are in Manage membership.
Treating a Pending purchase as a charge#
A Pending purchase usually means checkout wasn't finished. If you weren't charged, it stays pending and doesn't add credits. If you were charged, contact your gym.
Looking for contract buyout invoices in purchase history#
If your gym ended a contract early with a buyout fee, that invoice shows under Contract buyout on Payments, or in the app's Wallet, not under purchases.
Troubleshooting#
- Is a purchase missing?
- YesCheck you're at the right gym, then check your email for the Stripe receipt. If it's still missing, contact your gym with the date and amount.
- NoGo to the next question.
- Yes
- Does an amount look wrong?
- Yes
- NoYour records are up to date.
Purchases appear in your history as soon as checkout starts and update when payment is confirmed.
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Related articles
- PolicyHow to ask your gym for a refundYour gym, not Levflex, sells your sessions and decides refunds. Select Request a refund next to the purchase on Payments to send the gym a request, and it can refund you through Stripe.Read
- TroubleshootingI see a charge I don't recogniseMost unknown charges are a membership renewal, a pending authorisation or a contract buyout. Match the charge to your purchase history, then contact your gym.Read
- How-toHow to start or cancel a membershipSubscribe on Payments or Wallet, then use Manage membership to update your card, see invoices or cancel in Stripe's secure portal, unless you're on a contract.Read
- TroubleshootingMy payment failed or my card was declinedA declined payment adds no credits. Update your card with Manage membership for memberships, or try another card at checkout for packs.Read
Still need help?
Ask the assistant, or get in touch with your gym
The assistant answers questions about booking, credits and the app any time. Prices, refunds and cancellation rules belong to your gym, so message them from the portal.