Payments & refunds
Receipts, failed payments, refunds and contracts.
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How-to guides2
- How to see your receipts and payment historySee every purchase under Purchase history on Payments or Wallet, and download membership invoices with Manage membership.How-to
- How to sign a contract from your gymOpen Contracts in the portal, or tap Read & sign in the app, read the contract, agree to electronic signing, type your full legal name and select Sign contract.How-to
Explainers1
Fix a problem2
- I see a charge I don't recogniseMost unknown charges are a membership renewal, a pending authorisation or a contract buyout. Match the charge to your purchase history, then contact your gym.Troubleshooting
- My payment failed or my card was declinedA declined payment adds no credits. Update your card with Manage membership for memberships, or try another card at checkout for packs.Troubleshooting
Policies1
Still need help?
Ask the assistant, or get in touch with your gym
The assistant answers questions about booking, credits and the app any time. Prices, refunds and cancellation rules belong to your gym, so message them from the portal.