How to find your Levflex invoices and update your card

This article shows the owner where to find every Levflex invoice and how to change the card that pays for your plan. These are invoices from Levflex to your gym. Payments your clients make to you are under Payments, not Billing.

Before you begin#

• Sign in as the gym's owner.
• You need an active subscription to see Payment method & receipts.

See your invoices#

1. Go to Billing.
2. Scroll to Invoices. Each row shows the invoice number, date, billing period, amount and status: paid, open, failed, uncollectible or void.
3. Select View to open the invoice on Stripe, where you can download a PDF.

$0 invoices, such as trial starts, aren't listed.

Update your card#

1. Go to Billing.
2. Select Payment method & receipts on the Current plan card. Stripe's billing portal opens.
3. Add a new card and set it as the default.
4. Return to Levflex. If a payment had failed, Stripe retries with the new card.

Invoice statuses#

Common mistakes#

Looking for client payments on Billing#

Billing only shows what you pay Levflex. Client purchases and refunds are on Payments → Client payments.

Adding a tax ID after paying#

You can add a business tax ID in Stripe Checkout when you first subscribe. To add one later, use Payment method & receipts.

Expecting a refund to show as a new invoice#

A refund appears on the original invoice in Stripe and on your bank statement. It doesn't create a new invoice row.

Each new charge appears under Invoices within a few seconds of Stripe confirming it.