How to choose or change your Levflex plan

This article shows the owner how to choose a Levflex plan, or switch to a different plan or billing interval. Only the owner can see Billing. Switching mid-cycle is prorated immediately: you pay the difference on an upgrade today, and the unused part of a more expensive plan is credited toward future invoices.

Before you begin#

• Sign in as the gym's owner. Admins and trainers don't see Billing.
• Check Usage: Active clients and Staff seats.
• Have a card ready if this is your first plan. Payment is taken by Stripe Checkout.

Steps#

1. Go to Billing in the dashboard sidebar (also under Settings → Plan & billing).
2. Select Monthly or Yearly above the plans. Yearly shows the saving, for example −17%.
3. Select Choose and the plan name (for example Choose Growth) for your first plan, or Switch to and the plan name to change plans.
4. To change only the interval on your current plan, select Switch to yearly or Switch to monthly.
5. Complete Stripe Checkout if it opens. You return to Billing with a confirmation such as You're on Growth, billed monthly.

How switching is billed#

Common mistakes#

Downgrading while over the new plan's limits#

The plan button is disabled and shows a message like You have 140 active clients (the Starter plan allows 100). Deactivate clients from their profile or staff from Team, then try again.

Expecting an admin to manage billing#

Only the owner can see Billing. If the owner has changed, transfer ownership first from Team → Transfer ownership.

Leaving Checkout before it finishes#

If you close Stripe Checkout early you'll see Checkout canceled — nothing was charged. Choose the plan again to finish.

Thinking a downgrade refunds money#

A downgrade credits the unused amount to your Levflex account. It isn't paid back to your card. See Levflex refund policy.

Troubleshooting#

• Does the page say Stripe couldn't complete that?
  • Yes
    Nothing was charged. Check your card with your bank, then try again or update it under Payment method & receipts.
  • No
    Continue.
• Is the plan button greyed out?
  • Yes
    Read the message under it and reduce clients or staff to fit the plan.
  • No
    Your plan is changed. Check the Current plan card.

Your new plan and renewal date show on the Current plan card. Every charge appears under Invoices on the same page.