Your Levflex payment failed

If your card is declined when your Levflex plan renews, your plan shows Past due and the dashboard banner reads Your last payment didn't go through. Your website stays online while Stripe retries. Update your card quickly, because if retries run out your subscription can end.

Before you begin#

• Sign in as the gym's owner.
• Have a working card ready.

Fix it#

1. Select Update billing on the banner, or go to Billing.
2. Select Payment method & receipts.
3. Add a new card and make it the default.
4. Wait for Stripe to retry. When the payment succeeds, the status returns to Active and the banner disappears.

Troubleshooting#

• Was the card declined again?
  • Yes
    Call your bank. Business cards often block new merchants or international charges. Ask them to allow Stripe charges from Levflex, then try again.
  • No
    Continue.
• Does the status still say Past due after you updated the card?
  • Yes
    Stripe retries on its own schedule, so it can take a day. Check the latest row under Invoices. If it says failed for more than 24 hours after you updated, contact support from levflex.com/help.
  • No
    You're done.
• Does the status say Canceled?
  • Yes
    Retries ran out. Choose a plan again from Billing to reactivate. Your data is still there.
  • No
    You're done.

Common mistakes#

Updating the card on a member's account#

Your Levflex card is managed from Billing → Payment method & receipts, not from your client portal or Stripe Connect settings.

Assuming an admin can fix it#

Only the owner sees Billing. Admins see the banner but have to ask the owner.

Disputing the charge with your bank#

A chargeback doesn't fix a past-due account, and it makes the account ineligible for discretionary refunds. Contact support first.

After a successful retry, the paid invoice shows under Invoices and your renewal date updates on the Current plan card.