Your Stripe payouts are missing or late

This article helps when client payments haven't reached your bank. Most late payouts have one of three causes: it's your first payout, Stripe is holding payouts until you give it more details, or the bank transfer failed. Levflex doesn't hold your money; payouts come from your Stripe account. The one exception: during a security check, Levflex pauses automatic payouts and the money waits in your Stripe balance.

Before you begin#

• Sign in as the owner or an admin.
• Know the date and amount you expected.

Troubleshooting#

• Does Settings → Payments show Payouts to your bank are paused?
  • Yes
    Levflex support paused automatic payouts during a security check. Your money is safe in your Stripe balance and pays out on your usual schedule once they resume. See What a security hold is and what it pauses.
  • No
    Continue.
• Is Payouts enabled ticked on Settings → Payments?
  • Yes
    Continue.
  • No
    Stripe is holding payouts. Complete Stripe still needs:. See Stripe setup is stuck or incomplete.
• Is this your first payout?
  • Yes
    First payouts usually take 7–14 days after the first payment. Check the date on the Payouts tab.
  • No
    Continue.
• Does the Payouts tab show the payout as failed?
  • Yes
    Your bank rejected it. Check the account number on the Account tab. Stripe retries once the details are fixed.
  • No
    Continue.
• Is the payout smaller than your sales?
  • Yes
    Stripe's fees, refunds and disputes are taken out first. Open the payout on the Payouts tab to see each line.
  • No
    Continue.
• Does the payout show as paid but isn't in your bank?
  • Yes
    Banks can take 1–2 business days to post it. After that, ask your bank, using the trace details Stripe shows on the payout.
  • No
    Contact support from levflex.com/help.

Common mistakes#

Counting membership payments that haven't renewed yet#

Monthly memberships charge on each client's renewal date, not all on the same day. Check Payments → Client payments.

Reading Revenue · 30 days as money in the bank#

The Revenue · 30 days figure on Overview is sales minus refunds. It isn't the same as what has been paid out.

Asking Levflex to release funds#

Levflex can't see your Stripe balance or release a payout Stripe is holding. Stripe support can, from Open Stripe dashboard ↗. The only payouts Levflex pauses are during a security check, shown as Payouts to your bank are paused, and support resumes them.

Every payout and its expected arrival date are listed on Settings → Payments → Payouts.