Getting paid
Stripe, payouts, packs, memberships and refunding clients.
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How-to guides4
- How to add sales tax to client purchasesSet up your registrations in the Sales tax tab on Settings → Payments, then select Collect sales tax so Stripe Tax adds tax at checkout.How-to
- How to connect Stripe to take paymentsGo to Settings → Payments and select Set up payments; Stripe asks for business details, ID and bank details, which takes about ten minutes.How-to
- How to create session packs and membershipsGo to Pricing to set a single-session price, add session packs (Add Pack) and monthly memberships (Add Membership); each sale gives the client session credits.How-to
- How to refund a client's purchaseRefund any client payment, and stop memberships, from Payments → Client payments in Levflex. Refunding returns money; stopping a membership ends future charges.How-to
Explainers1
Fix a problem3
- A client says they were charged twiceCheck Payments → Client payments for two paid purchases; pending card holds drop off on their own, and real duplicates can be refunded from the Refund box.Troubleshooting
- Stripe setup is stuck or incompleteIf Settings → Payments shows Stripe still needs:, open Set up payments again and finish each listed item; reviews can take 1–2 business days.Troubleshooting
- Your Stripe payouts are missing or lateCheck Payouts enabled on Settings → Payments, then the Payouts tab; most missing payouts are a first-payout delay, a hold for missing details, or a failed bank transfer.Troubleshooting
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