How-toGym owners & staff
How to connect Stripe to take payments
Go to Settings → Payments and select Set up payments; Stripe asks for business details, ID and bank details, which takes about ten minutes.
2 min readUpdated November 3, 2026
This article shows you how to connect Stripe so clients can pay you online. Clients pay your Stripe account directly. You're the merchant on their statement, and payouts go to your bank. Until Stripe shows Charges enabled, clients who try to buy see that your gym hasn't switched on online payments yet.
Warning: Entering a business name or bank account that doesn't match your tax records can result in Stripe pausing your payouts. Always use the legal name and tax ID registered for your business.
Before you begin#
- Business details: legal business name, address and tax ID (your EIN, or SSN if you're a sole proprietor).
- Your details and ID: name, date of birth and home address. Some owners are asked for a photo of their ID.
- Bank account: routing and account number, or your online banking sign-in.
- Two-step verification: a phone with an authenticator app or the iPhone Passwords app.
- About 10 minutes.
Steps#
- Go to Settings → Payments.
- Read Before you start and set up two-step verification on your phone if you haven't.
- Select Set up payments. Stripe's form opens inside your dashboard.
- Enter your business details, personal details and bank account.
- Choose a Radar fraud-protection plan when asked. Radar Lite has no extra charge on standard Stripe pricing.
- Save your Stripe backup code somewhere safe. Stripe only shows it once.
- Finish the form. Back on Settings → Payments, check that Charges enabled and Payouts enabled are ticked.
After you connect#
Settings → Payments shows Stripe's tabs:
| Tab | What it's for |
|---|---|
| Payments | Every client payment, with refunds and disputes |
| Payouts | Money sent to your bank and when |
| Sales tax | Stripe Tax registrations and reports |
| Account | Business details, bank account and team access in Stripe |
You can also select Open Stripe dashboard ↗ for Stripe's full dashboard.
Common mistakes#
Losing the Stripe backup code#
Without it, replacing your phone can lock you out of Stripe. Store it in a password manager.
Stopping when Stripe asks for more#
If Stripe still needs: shows a list, payments may work but payouts can be held. Finish every item.
Picking a paid Radar plan by accident#
If the plan you want won't select, continue, then change it in Stripe under Settings → Plans and fees → Radar before you take real payments.
Troubleshooting#
- Does Settings → Payments show Stripe still needs:?
- YesSelect Set up payments again and finish each item. See Stripe setup is stuck or incomplete.
- NoContinue.
- Yes
- Do clients still see that you haven't switched on online payments?
- YesCharges enabled isn't ticked yet. Stripe usually confirms within minutes, but reviews can take 1–2 business days.
- NoYou're ready to sell. See How to create session packs and memberships.
- Yes
When everything is connected you'll see You're all set — Stripe is connected and you can accept payments.
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Related articles
- TroubleshootingStripe setup is stuck or incompleteIf Settings → Payments shows Stripe still needs:, open Set up payments again and finish each listed item; reviews can take 1–2 business days.Read
- ExplainerWhen client payments reach your bankStripe sends client payments to your bank on Stripe's payout schedule; see each payout on Settings → Payments → Payouts.Read
- How-toHow to create session packs and membershipsGo to Pricing to set a single-session price, add session packs (Add Pack) and monthly memberships (Add Membership); each sale gives the client session credits.Read
- How-toHow to add sales tax to client purchasesSet up your registrations in the Sales tax tab on Settings → Payments, then select Collect sales tax so Stripe Tax adds tax at checkout.Read
- How-toHow to refund a client's purchaseRefund any client payment, and stop memberships, from Payments → Client payments in Levflex. Refunding returns money; stopping a membership ends future charges.Read
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The assistant answers from these articles and can check refunds and credits on your Levflex plan. If it can't solve it, it hands the conversation to our team.