Stripe setup is stuck or incomplete

This article helps when Stripe hasn't finished setting up your account. The usual cause is an unfinished item listed under Stripe still needs: on Settings → Payments. Until Charges enabled is ticked, clients can't pay you online.

Before you begin#

• Sign in as the owner or an admin.
• Have your business documents, ID and bank details to hand.
• Have your phone ready for Stripe's two-step verification code.

Troubleshooting#

• Does Settings → Payments show Stripe still needs:?
  • Yes
    Select Set up payments and complete each item. Common ones are a photo of your ID, a business website (use your your-gym.levflex.com address) and the last 4 digits of your SSN.
  • No
    Continue.
• Are Details submitted ticked but Charges enabled not ticked?
  • Yes
    Stripe is reviewing your account. Most reviews finish in minutes, but some take 1–2 business days. Check your email for messages from Stripe.
  • No
    Continue.
• Is Charges enabled ticked but Payouts enabled not ticked?
  • Yes
    Clients can pay, but payouts are held. Check your bank details on the Account tab. See Your Stripe payouts are missing or late.
  • No
    Continue.
• Does the Stripe form fail to load?
  • Yes
    You'll see Couldn't load Stripe. Refresh the page to try again. Refresh, turn off ad blockers for your gym's site, or try another browser.
  • No
    Continue.
• Can't sign in to Stripe because you lost your phone?
  • Yes
    Use the backup code Stripe gave you, or follow Stripe's account recovery. Levflex can't reset Stripe sign-in.
  • No
    Contact support from levflex.com/help with a screenshot of Settings → Payments.

Common mistakes#

Using a personal bank account for a business#

Stripe compares the account holder's name with your business name. A mismatch can trigger extra checks.

Using a website Stripe can't reach#

If Stripe asks for a website, use your Levflex address. Publish your site first so Stripe can see it.

Ignoring Stripe's emails#

Stripe sends requests to the email on your Stripe account, which may differ from your Levflex email.

When everything is done, Settings → Payments shows You're all set — Stripe is connected and you can accept payments.