How to sign in to your dashboard or reset your password

Every gym on Levflex has its own sign-in page at your gym's address, such as your-gym.levflex.com. If you can't remember it, Find your gym by email at levflex.com/login points you to the right one. Password reset codes are emailed and expire after 10 minutes.

Before you begin#

• The email address you use for your dashboard.
• Access to that inbox for the reset code.

Find your gym and sign in#

1. Go to levflex.com/login.
2. Enter your Email address under Find your gym by email and select Sign in.
3. Follow the link to your gym's sign-in page and enter your password.

If you know your gym's address, enter it under Know your gym's address? instead.

Reset a forgotten password#

1. Go to your gym's sign-in page and select Forgot password?.
2. Enter your Email and select Email Me a Code.
3. Enter the code from the email within 10 minutes.
4. Enter a New password (8+ characters) and select Set Password & Sign In.

Change your password#

1. Open the menu with your name and select Your profile & password.
2. Enter a new password in New password (leave blank to keep), then your current one in Current password (needed to change your password).
3. Select Save Changes.

Keep your account secure#

• Use a unique password of at least 8 characters, saved in a password manager.
• If you sign in with Google, you can Disconnect Google from Your profile & password after you set a password.
• Turn on two-step verification for your dashboard from your name menu → Sign-in & security. See How to turn on two-step verification for your dashboard.
• Turn on two-step verification in Stripe, which protects your payouts. See How to connect Stripe to take payments.

Common mistakes#

Signing in on levflex.com directly#

levflex.com/login helps you find your gym. It doesn't sign you in itself.

Waiting too long with the code#

Codes expire after 10 minutes and allow 5 attempts. Request a new one if it expired.

Using a member account#

If you also train at your gym as a client, you use one account for both. Ask the owner to give it team access from Team → Add an existing client.

Troubleshooting#

• Does Find your gym say it couldn't find a gym team account?
  • Yes
    Check for typos, or try another email. If you're a trainer, ask the owner to add you on Team.
  • No
    Continue.
• Is the reset email missing?
  • Yes
    Check spam for an email from your gym, then request a new code.
  • No
    Contact support from levflex.com/help.

After you sign in, you land on your dashboard Overview at your-gym.levflex.com/manage.