Account & security
Signing in, passwords, two-step verification, locking accounts, security holds, your data and closing your gym.
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How-to guides6
- How to delete your gym from LevflexThe owner requests deletion from Settings → Danger zone by typing the gym name; support emails within one business day, and nothing is deleted until then.How-to
- How to export your client listGo to Clients and select Export CSV to download the clients in your current view, with their spend and booking history.How-to
- How to lock or unlock a member or staff accountOwners and admins lock a client or team member from their profile with Lock account; members are unlocked by the gym after confirming who they are, and team accounts are unlocked by Levflex support.How-to
- How to require two-step verification for your staffThe owner turns on Settings → Security → Require two-step verification for owners, admins and trainers after turning on their own; staff without it are sent to set it up before they can use the dashboard. Members aren't affected.How-to
- How to sign in to your dashboard or reset your passwordTeam members sign in at your-gym.levflex.com or use Find your gym by email at levflex.com/login; reset a password with Forgot password? and the 10-minute email code.How-to
- How to turn on two-step verification for your dashboardOwners, admins and trainers turn on two-step verification from their name menu → Sign-in & security (or Account → Sign-in & security in the Levflex app); scan the QR code with an authenticator app, enter the 6-digit code and save the 10 recovery codes.How-to
Explainers1
Fix a problem2
- If you think your gym account was hackedLock the account at once (Can't get in or think you've been hacked? on the sign-in page, or WASN'T ME — LOCK MY ACCOUNT in any security email), secure your Stripe login, then contact Levflex support to unlock it.Troubleshooting
- Lost your phone or recovery codes for two-step verificationSign in with one of your 10 recovery codes, then set up two-step verification on your new phone; if you have no codes either, Levflex support resets it after verifying who you are.Troubleshooting
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