8 results for “Stripe payouts”

Packs, memberships & credits
How to buy a pack or a single session
… You pay with Stripe in your browser, and credits arrive within seconds. You buy sessions on the Payments page of your gym's portal or the Wallet tab in the app.
Payments & refunds
How to see your receipts and payment history
Receipts for card payments come from Stripe on your gym's behalf, depending on your gym's settings.
Payments & refunds
My payment failed or my card was declined
… Read the message on the Stripe checkout page. It usually says why the card was declined. 2. Try another card, or check the card details and billing postcode. 3. Pay again.
Packs, memberships & credits
How to start or cancel a membership
… Pay on Stripe's checkout page. 5. Wait for the confirmation. Your first month's credits are added straight away.
- Start a membership
- Cancel or manage a membership
FAQPayments & refunds
Can Levflex refund me?
No. Levflex provides the booking software but doesn't hold your payments. Your gym can refund you through Stripe.
Payments & refunds
How to ask your gym for a refund
… Stripe usually shows it on your statement in 5 to 10 business days.
- What happens when your gym refunds you
FAQPacks, memberships & credits
How do I cancel my membership?
Select Manage membership on Payments or the app's Wallet, then cancel in Stripe's portal. If you're on a contract, contact your gym instead. See How to start or cancel a membership.
Payments & refunds
Why you can't cancel a contract yourself
… You can pay by card or bank account on Stripe's secure page. 4. Check Contracts afterwards. The contract shows that your gym ended it early, and the signed copy and the termination stay on record.
- Ending a contract early

Still need help?

Ask the assistant, or get in touch with your gym

The assistant answers questions about booking, credits and the app any time. Prices, refunds and cancellation rules belong to your gym, so message them from the portal.