TroubleshootingMembers
I didn't get the code email
If a 6-digit code or confirmation email doesn't arrive, check spam, confirm the email and gym are right, and wait before requesting another, because codes are limited to 5 an hour.
2 min readUpdated November 3, 2026
Password codes and account emails usually arrive within a minute or two. When they don't, the cause is almost always the spam folder, a different email address or a different gym. Work through the checks below before requesting more codes, because requests are limited to protect your account.
Warning: Requesting more than 5 codes in an hour can result in being blocked from new codes for up to an hour. Always check spam and wait 5 minutes before you ask again.
Before you begin#
- Know the exact email address you used to sign up at the gym.
- Know which gym the account is at.
- Have your email inbox open on any device.
Steps#
- Wait 5 minutes after requesting the code.
- Search your inbox, spam, junk and promotions folders for your gym's name. Emails are sent in your gym's name from a Levflex address.
- Check the email you typed for typos, such as gmial.com.
- Confirm you're on the right gym's website, or that the app shows the right gym.
- Request one new code with Send a new code in the app or Email Me a Code on the web.
- Use the newest code within 10 minutes.
Why the code didn't arrive#
| Cause | What you'll notice | What to do |
|---|---|---|
| It went to spam | Nothing in the inbox | Search spam for your gym's name and mark it not spam |
| Different email | Nothing anywhere | Try the other email you might have used, or ask your gym which one it has |
| Different gym | Nothing anywhere | Each gym has its own account. Reset on the gym where you book |
| Too many requests | Too many tries message | Wait up to an hour, then request once |
| Account deleted or disabled | No email, or This account has been disabled | Contact your gym |
Common mistakes#
Requesting several codes in a row#
Each new code replaces the last one, so the first email to arrive may already be out of date. Request once, wait, then use the newest email.
Assuming the screen means an account exists#
For security, the screen always says it sent a code if the account exists. It doesn't confirm that an account exists. If nothing arrives, you may not have an account with that email at that gym.
Using a work email with strict filters#
Some company email systems hold or block automated emails. Check with your IT team, or ask your gym to change the email on your account to a personal one.
Troubleshooting#
- Did you find the email in spam?
- YesUse the newest code and mark the email not spam so the next one arrives normally.
- NoGo to the next question.
- Yes
- Are you sure of the email and gym?
- YesWait an hour and request one new code. If it still doesn't arrive, contact your gym to confirm the email on your account.
- NoAsk your gym which email it has for you, then follow How to reset your password.
- Yes
The same checks apply to the confirmation link for deleting your account from the web, which works for 1 hour.
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- How-toHow to delete your account at a gymDelete your account in the app under Account > Delete account, or from the web at levflex.com/account-deletion. Memberships end without a refund and remaining credits are lost.Read
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Still need help?
Ask the assistant, or get in touch with your gym
The assistant answers questions about booking, credits and the app any time. Prices, refunds and cancellation rules belong to your gym, so message them from the portal.