How to export your data and manage privacy

You can download a copy of your data at a gym, including your profile, bookings, purchases, credits, messages, workouts and referrals, as a JSON file from the Levflex app. You can also choose whether the app shares usage data that helps Levflex find confusing screens and fix crashes. Usage data never includes your messages, workouts or payment details.

Before you begin#

• Install the Levflex app and sign in at your gym. Data export is in the app.
• Know that each gym has its own account, so export at each gym separately.

Export your data#

1. Go to Account > Export my data in the app.
2. Tap Export. You'll see Preparing….
3. Save or share the file when you see Your data is ready to share or save.

You can export up to 3 times a day.

Turn usage data on or off#

1. Go to Account > Privacy and data.
2. Turn off Share usage data to stop sharing, or turn it on to help improve the app.
3. Read What's shared for the full list.

What usage data includes#

Usage data goes only to Levflex's own servers, not to advertisers. Error reports are kept for 90 days and events for 13 months.

Common mistakes#

Looking for export on the website#

Data export is only in the app. If you don't use the app, contact your gym for a copy of your records.

Expecting one export for every gym#

The file covers only the gym you're signed in to. Switch gym and export again for each one.

Exporting too often#

After 3 exports in a day, wait until the next day. The app shows You can export up to 3 times a day.

Troubleshooting#

• Did the export fail?
  • Yes
    Check your connection and try again. If it keeps failing, wait a few minutes.
  • No
    Save the file somewhere private.
• Do you want your data deleted instead?
  • Yes
    See How to delete your account at a gym.
  • No
    You're done.

For more on how Levflex handles data, read the Privacy Policy linked under Account > Help and legal.