Your account
Password, two-step verification, locking your account, waivers, privacy and deleting your account.
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How-to guides6
- How to contact your gymOpen Messages in your gym's portal and select Contact followed by the gym's name. Choose a topic, write your message and select Send request; the reply comes back in Messages and by email.How-to
- How to delete your account at a gymDelete your account in the app under Account > Delete account, or from the web at levflex.com/account-deletion. Memberships end without a refund and remaining credits are lost.How-to
- How to export your data and manage privacyExport your gym data as a JSON file in the app under Account > Export my data, up to 3 times a day, and turn usage data off under Privacy and data.How-to
- How to sign your gym's waiverMany gyms need a signed waiver before your first booking. Select Read & sign, choose who it's for, agree to electronic signing, type your full legal name and select Sign waiver.How-to
- How to turn on two-step verification for your gym accountOn the web or in the Levflex app, go to Account → Sign-in & security, select Set up two-step verification, add the account to an authenticator app, enter the 6-digit code and save your 10 recovery codes.How-to
- How to update your profile and passwordChange your name, phone and password under Account on the web or in the app. To change your email, contact your gym.How-to
Fix a problem2
- If you think your gym account was hackedLock your account from the website sign-in page (Can't get in or think you've been hacked?) or with WASN'T ME — LOCK MY ACCOUNT in a security email; your gym unlocks it after confirming it's you.Troubleshooting
- Lost your phone or recovery codes for your gym accountSign in with a recovery code on the web or in the Levflex app and set up two-step verification again on your new phone; with no codes left, your gym confirms who you are in person or by phone and turns it off.Troubleshooting
Still need help?
Ask the assistant, or get in touch with your gym
The assistant answers questions about booking, credits and the app any time. Prices, refunds and cancellation rules belong to your gym, so message them from the portal.