Booking sessions
Book, reschedule, cancel and bring a guest.
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How-to guides5
- How to book a sessionPick an open time on the Book page or Book tab and confirm it. Each spot uses 1 session credit, taken when you book.How-to
- How to bring a guest to a sessionAdd guests on the confirm screen when a slot has room. Each guest uses 1 more of your session credits, and most gyms allow up to 3 guests per booking.How-to
- How to cancel a bookingCancel from the portal overview or the app's Sessions tab. Cancelling before your gym's window (24 hours by default) returns the credit; later cancellations don't.How-to
- How to choose a trainer when you bookFilter open times by trainer when you book, and set a preferred trainer so booking always starts with their sessions.How-to
- How to respond to a new time from your gymWhen your gym cancels a session or suggests a time, you get an offer to accept or decline. Accepting books the new time with your returned credit.How-to
Fix a problem2
- I can't book a sessionMatch the message you see when booking fails to its fix, whether it's credits, a waiver, a full slot, a time clash or payments that aren't switched on.Troubleshooting
- Why I'm not seeing open sessionsAn empty schedule usually means a trainer filter is on, you're looking past what the gym has published, or the open times are full or premium-only.Troubleshooting
Policies1
Still need help?
Ask the assistant, or get in touch with your gym
The assistant answers questions about booking, credits and the app any time. Prices, refunds and cancellation rules belong to your gym, so message them from the portal.