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See all results for “Buy a pack”19 results for “Buy a pack”
Packs, memberships & credits
How to buy a pack or a single session
Credits only work at the gym you buy from. Check the gym name at the top of the screen before you pay.
Packs, memberships & credits
Session packs vs memberships, which should you buy
… See How to buy a pack or a single session. - No: See How to start or cancel a membership. Your gym is the seller for every purchase, and its prices include any taxes it charges at checkout.
Payments & refunds
How to ask your gym for a refund
… Your gym is the seller for every pack, single session and membership you buy, and it sets its own prices, cancellation window and refund policy.
FAQPacks, memberships & credits
What's the difference between a pack and a membership?
A pack is paid once and adds a set number of credits. A membership charges every month and adds credits each month until you cancel. See Session packs vs memberships, which should you buy.
Booking sessions
How to book a session
You need a credit before you can confirm. If you see You don't have a session credit yet, select Buy sessions, buy a pack or single session, then come back to the same time.
Booking sessions
How to bring a guest to a session
… See How to buy a pack or a single session. - No: Your booking is confirmed with your guests listed. Your guests show on the booking as Bringing, followed by their names.
Booking sessions
I can't book a session
… See How to buy a pack or a single session A waiver message with Read & sign | Your gym needs a signed waiver first | See How to sign your gym's waiver This session just filled up or Full | Someone…
FAQPacks, memberships & credits
I paid, but my credits aren't showing. What now?
Credits usually arrive within seconds of payment. Wait 1 minute and refresh. If the purchase still shows Pending after 10 minutes, contact your gym. See How to buy a pack or a single session.
Payments & refunds
I see a charge I don't recognise
Most unknown charges are a membership renewal, a pending authorisation or a contract buyout. Match the charge to your purchase history, then contact your gym.
The Levflex app
Using your gym's website vs the Levflex app
Task | Website portal | Levflex app Book, cancel, accept new times | Yes | Yes Buy packs and memberships | Yes | Yes, paying in your browser Manage membership, update card | Yes | Yes, in your…
Payments & refunds
My payment failed or my card was declined
1. Read the message on the Stripe checkout page. It usually says why the card was declined. 2. Try another card, or check the card details and billing postcode. 3. Pay again.
Packs, memberships & credits
How session credits work
Source | Credits added | When Single session | 1 | After payment Session pack | The pack's number of sessions | After payment Membership | The plan's sessions per month | After each monthly payment…
Getting started
How to create your member account at a gym
… - No: You're ready to buy sessions and book. Your account is ready as soon as you finish. To change your email later, contact your gym.
Booking sessions
How to respond to a new time from your gym
If you spent the returned credit on another booking, you'll see You need [number] session credits to take this slot. Select Buy sessions, or decline and pick another time.
Packs, memberships & credits
How to refer a friend and earn a free session
The reward comes after your friend's first session is completed, not when they book or buy. Your gym marks sessions complete, sometimes later the same day.
FAQPayments & refunds
What happens to my credits if I'm refunded?
The matching share of the purchase's credits is removed. For example, a full refund of a 10-session pack removes 10 credits. Your balance never goes below 0.
FAQPayments & refunds
My card was declined. What should I do?
Try another card for a pack. For a membership, update your card with Manage membership. Credits arrive once a payment succeeds. See My payment failed or my card was declined.
Getting started
How to find your gym in the Levflex app
… Each gym has its own account for you, so make sure you pick the exact gym where you buy your sessions.
Payments & refunds
How to see your receipts and payment history
… Every pack, single session and membership payment you make at your gym is listed in your purchase history, with the date, item, amount and status.
Still need help?
Ask the assistant, or get in touch with your gym
The assistant answers questions about booking, credits and the app any time. Prices, refunds and cancellation rules belong to your gym, so message them from the portal.