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See all results for “Session credits”25 results for “Session credits”
Packs, memberships & credits
How session credits work
A session credit books one spot. Credits come from packs, memberships, referrals and returned cancellations, and Levflex doesn't expire them. A session credit is what you spend to book.
Booking sessions
How to cancel a booking
… Cancelling before your gym's window (24 hours by default) returns the credit; later cancellations don't. You can cancel any upcoming booking yourself.
Booking sessions
How the cancellation window works
… Cancel before it and the credit returns; cancel inside it and the credit is lost. Premium members are exempt.
Booking sessions
How to bring a guest to a session
Booking | Spots held | Credits used Just you | 1 | 1 You and 1 guest | 2 | 2 You and 3 guests | 4 | 4 Cancelling in time returns every credit on the booking. Cancelling late returns none.
Booking sessions
How to book a session
You need a credit before you can confirm. If you see You don't have a session credit yet, select Buy sessions, buy a pack or single session, then come back to the same time.
Payments & refunds
My payment failed or my card was declined
A membership's credits for the month only arrive after a successful payment. If a renewal failed, your balance won't go up until it's paid.
Booking sessions
I can't book a session
Match the message you see when booking fails to its fix, whether it's credits, a waiver, a full slot, a time clash or payments that aren't switched on.
Packs, memberships & credits
How to buy a pack or a single session
… You pay with Stripe in your browser, and credits arrive within seconds. You buy sessions on the Payments page of your gym's portal or the Wallet tab in the app.
Packs, memberships & credits
How to refer a friend and earn a free session
… - Did you get a notification but no credit? - Yes: Refresh your balance on Payments or Wallet. See How session credits work. - No: Your balance is up to date.
Booking sessions
How to respond to a new time from your gym
When the gym cancels, you always get your credit back, whatever the timing. The offer page says Your credit was returned.
Payments & refunds
How to ask your gym for a refund
If you've already booked or used the credits, the gym may refund only the unused part. Ask before you book if you know you won't need them.
Your account
How to delete your account at a gym
… Memberships end without a refund and remaining credits are lost. You can delete your account at a gym at any time, in the Levflex app or from the web. Deleting is permanent.
Packs, memberships & credits
Session packs vs memberships, which should you buy
| Single session | Session pack | Membership How you pay | Once | Once | Every month, automatically Credits added | 1 | The pack's number, for example 10 | The plan's number each month, for example…
FAQPacks, memberships & credits
Do my credits expire?
Levflex doesn't put an expiry date on credits. Your gym can adjust your balance, so check with your gym if it has its own rules. See How session credits work.
Packs, memberships & credits
How to start or cancel a membership
When a card expires, the monthly payment fails and no credits are added that month. Update the card in Manage membership before it expires.
FAQPayments & refunds
What happens to my credits if I'm refunded?
The matching share of the purchase's credits is removed. For example, a full refund of a 10-session pack removes 10 credits. Your balance never goes below 0.
FAQBooking sessions
How many credits does a booking use?
Each spot uses 1 session credit, taken when you confirm. Each guest you bring uses 1 more. See How to book a session.
FAQBooking sessions
Will I get my credit back if I cancel?
… Inside the window, the credit isn't returned. See How the cancellation window works.
FAQBooking sessions
My gym cancelled my session. Do I lose my credit?
No. When your gym cancels, your credit always comes back, and the gym may offer you a new time. See How to respond to a new time from your gym.
FAQPacks, memberships & credits
I paid, but my credits aren't showing. What now?
Credits usually arrive within seconds of payment. Wait 1 minute and refresh. If the purchase still shows Pending after 10 minutes, contact your gym. See How to buy a pack or a single session.
FAQPacks, memberships & credits
What's the difference between a pack and a membership?
A pack is paid once and adds a set number of credits. A membership charges every month and adds credits each month until you cancel. See Session packs vs memberships, which should you buy.
The Levflex app
Why the app says your gym is unavailable
App access is off only affects the app. Your account, credits, bookings and membership are unchanged and work on the website.
Payments & refunds
How to see your receipts and payment history
A Pending purchase usually means checkout wasn't finished. If you weren't charged, it stays pending and doesn't add credits. If you were charged, contact your gym.
Getting started
How to create your member account at a gym
… A new account starts with 0 credits and no booking history, and the gym would have to merge your records by hand.
Your account
Lost your phone or recovery codes for your gym account
A new account won't have your credits, bookings or membership. Recover the existing one.
Still need help?
Ask the assistant, or get in touch with your gym
The assistant answers questions about booking, credits and the app any time. Prices, refunds and cancellation rules belong to your gym, so message them from the portal.