22 results for “Update my card”

1. Payments & refunds

   My payment failed or my card was declined

   … Update your card with Manage membership for memberships, or try another card at checkout for packs. When a payment fails, nothing is charged and no credits are added.

   • Troubleshooting
   • Updating the card at another gym
   • Cancelling to stop failed payment emails

2. Packs, memberships & credits

   How to start or cancel a membership

   When a card expires, the monthly payment fails and no credits are added that month. Update the card in Manage membership before it expires.

   • Not updating an expired card
   • Looking for a cancel button on a contract
   • Cancel or manage a membership

3. Payments & refunds

   Why you can't cancel a contract yourself

   … You can still update your card; to cancel, contact your gym, which may end it with or without a buyout fee.

   • What you can and can't do online
   • Ending a contract early
   • Thinking Levflex can cancel the contract

4. Your account

   How to update your profile and password

   The email can't be edited by members. The app says To change your email, contact [gym]. Your gym can update it for you.

   • Trying to change your email yourself
   • Before you begin
   • Forgetting your current password in the app

5. The Levflex app

   Why the app says your gym is unavailable

   When Update required shows, the app won't book until it's updated. Updating keeps your sign-in and gym.

   • Ignoring an update
   • What each message means
   • Reinstalling the app to fix it

6. FAQPayments & refunds

   My card was declined. What should I do?

   Try another card for a pack. For a membership, update your card with Manage membership. Credits arrive once a payment succeeds. See My payment failed or my card was declined.

7. The Levflex app

   How to turn on notifications

   1. Go to Account > Notifications. 2. Turn on Push notifications. 3. Allow notifications when your phone asks. 4. Turn on or off Email updates to choose whether your gym emails you.

   • In the Levflex app
   • Turning off email and missing booking confirmations
   • On the web

8. Payments & refunds

   I see a charge I don't recognise

   - Have the date, amount and name on your card statement. - Sign in to the gym you think it came from.

   • Before you begin
   • Contacting Levflex about the charge
   • Missing a charge from a family member's account

9. FAQPayments & refunds

   Why can't I cancel my membership online?

   … You can still update your card and see invoices, but cancelling is done through your gym. Use the Message link next to your contract details on Payments to ask.

10. Packs, memberships & credits

    Session packs vs memberships, which should you buy

    If you signed a contract with your gym, you can update your card online but can't cancel there. See Why you can't cancel a contract yourself.

    • Expecting to cancel a contract membership online

11. Packs, memberships & credits

    How to buy a pack or a single session

    … - Was your card declined? - Yes: See My payment failed or my card was declined. - No: Your credits are ready. See How to book a session. Every purchase shows under Purchase history.

    • Troubleshooting
    • Thinking a cancelled checkout charged you
    • Before you begin

12. Payments & refunds

    How to ask your gym for a refund

    Levflex can't see your card details or move money for your gym. Contacting Levflex adds a step. Go straight to your gym.

    • Contacting Levflex for a refund
    • What happens when your gym refunds you
    • Troubleshooting

13. Your account

    How to sign your gym's waiver

    If you see The waiver was updated while you were reading it, read the new version and sign again.

    • Signing while the gym updates the waiver

14. The Levflex app

    Using your gym's website vs the Levflex app

    Task | Website portal | Levflex app Book, cancel, accept new times | Yes | Yes Buy packs and memberships | Yes | Yes, paying in your browser Manage membership, update card | Yes | Yes, in your…

    • Website vs app

15. Your account

    How to turn on two-step verification for your gym account

    … If the app says to enter the 6-digit code but shows no box to type it, update the app from the App Store or Google Play. Until then, sign in on your gym's website.

    • Using an old version of the app
    • Before you begin

16. Payments & refunds

    How to see your receipts and payment history

    Receipts for card payments come from Stripe on your gym's behalf, depending on your gym's settings.

    • Expecting Levflex to email receipts
    • Troubleshooting

17. FAQYour account

    Why do I need to sign a waiver?

    Many gyms need a signed waiver before your first session, and may ask again when they update it. It takes a minute. See How to sign your gym's waiver.

18. FAQYour account

    How do I change my email?

    Send your gym a request with My account from Messages. You can change your name, phone and password yourself, but only the gym can change your email. See How to update your profile and password.

19. Getting started

    I can't sign in to my gym account

    If the app says to enter the 6-digit code but shows no box to type it, you have an older version of the Levflex app. Update the app, or sign in on your gym's website meanwhile.

    • Using an old version of the app with two-step verification

20. Your account

    Lost your phone or recovery codes for your gym account

    Older versions of the Levflex app don't have the code screen. If you see a message about a 6-digit code but no box to type it, update the app, or sign in on your gym's website meanwhile.

    • Using an old version of the app

21. FAQYour account

    Can I turn on two-step verification?

    … If the app asks for a code but shows no box to type it, update the app. See How to turn on two-step verification for your gym account.

22. Booking sessions

    I can't book a session

    … It's on your overview This session has already started | The time has passed | Pick a later time That time is reserved for premium clients | A premium-only time | Pick a standard time Online…

    • What each message means