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See all results for “Session credits”25 results for “Session credits”
Clients
How to adjust a client's credits or deactivate a client
Open the client from Clients, use Credit balance → Adjust (+/−) with a Note and select Apply; use Deactivate this client to free a seat.
Your Levflex plan & billing
Service credits for Levflex outages and problems
If a Levflex outage affects your gym for 4 hours or more you get an automatic credit; credits come off your next invoice and are never paid out as cash.
Getting paid
How to refund a client's purchase
Refund | Credits removed Full refund of a 10-session pack | 10 credits 50% refund of a 10-session pack | 5 credits Full refund of one month of an 8-session membership | 8 credits Client already used…
Calendar & sessions
How to set your late cancellation window
To make an exception, go to Clients, select the client, and add 1 credit under Credit balance → Adjust (+/−). Add a Note such as Late cancel waived.
Getting paid
How to create session packs and memberships
A client who brings 2 guests uses 3 credits. Set Max guests per booking under Premium & Policy to control this.
Calendar & sessions
A client can't book a session
Each guest takes a seat and a credit. A client with 1 credit can't book themselves plus a guest. Once fixed, the client can book straight away on your site, in the portal or in the Levflex app.
Getting started
How to get your clients signed up
Clients who prepaid elsewhere start at 0 credits. Add their balance with Adjust (+/−) so they can book right away.
Marketing & the app
How client referrals earn free sessions
Only the first completed session triggers the reward, and each friend can only be referred once. Referral credits appear in the referrer's Credit history straight away.
Clients
Premium clients explained
| Member | Premium Late cancellation | Uses the credit inside the window | Credit always returned Premium-only times | Hidden | Visible and bookable Pricing | Same | Same
Getting paid
A client says they were charged twice
Clients sometimes buy a pack, then book a session and think the booking charged them again. Bookings use credits and don't charge the card.
FAQGetting paid
Do session credits expire?
No. Unused credits stay on the client's balance. See How to adjust a client's credits or deactivate a client.
FAQYour Levflex plan & billing
Do I get a credit if Levflex goes down?
Yes. An outage that affects your gym for 4 hours or more earns an automatic credit of 1/30 of your monthly fee per day affected. See Service credits for Levflex outages and problems.
Your Levflex plan & billing
Levflex refund policy for your plan
… If you had a problem that didn't cost you money, you may qualify for a credit instead. See Service credits for Levflex outages and problems.
Calendar & sessions
How to cancel a session or offer a client another time
Bookings you make use the client's credits. Add credits first with Adjust (+/−) if they've paid you another way.
Your Levflex plan & billing
How to choose or change your Levflex plan
A downgrade credits the unused amount to your Levflex account. It isn't paid back to your card. See Levflex refund policy.
FAQClients
How do I give a client a free session?
Open the client, enter +1 in Adjust (+/−) under Credit balance, add a Note and select Apply. See How to adjust a client's credits or deactivate a client.
FAQGetting paid
What's the difference between a pack and a membership?
A pack is a one-time purchase of a set number of session credits. A membership charges every month and adds credits each month. See How to create session packs and memberships.
Getting started
How to set up your gym in your first week
Clients book with session credits, which they get by buying a pack, membership or single session. Without prices, clients can see times but can't buy credits to book them.
Calendar & sessions
How to add bookable times to your calendar
- Set your Time zone on Settings → Business profile. - Set your prices on Pricing so clients can buy credits. - Add trainers on Team if they'll coach their own sessions.
Your Levflex plan & billing
Monthly vs yearly billing for your Levflex plan
Switching is prorated, so you're credited for the unused part of the month you already paid. You don't lose anything by switching mid-month.
FAQCalendar & sessions
Why can't a client book?
The usual causes are no credits, an unsigned waiver, Premium-only or full time, or your plan's client limit. See A client can't book a session.
FAQMarketing & the app
How do referral rewards work?
When a referred friend's first session is marked Complete, the client who referred them gets 1 free session credit. See How client referrals earn free sessions.
FAQGetting started
How do my existing clients join?
Share your sign-up link from Clients → Copy sign-up link. Clients create their own accounts, and you can add any credits they're owed from their profile. See How to get your clients signed up.
FAQYour Levflex plan & billing
Am I charged straight away when I upgrade?
Yes. Upgrades charge the prorated difference immediately. Downgrades credit the unused amount to future invoices. See How to choose or change your Levflex plan.
Team & trainers
How to add your team and choose their roles
1. Go to Team → Add an existing client. 2. Choose the Client and Role. 3. Select Give team access. They keep their bookings and credits.
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