Frequently asked questions

The trial is 14 days and needs no card. You get Growth limits: 500 active clients, 10 staff seats and a custom domain. See How to start your free Levflex trial.

Your site and client portal stay online for 7 more days, then go offline. Your data is kept, and choosing a plan brings everything back. See What happens when your free trial ends.

No. Your remaining trial days carry over, and you aren't charged until the trial end date. See How to choose or change your Levflex plan.

Share your sign-up link from Clients → Copy sign-up link. Clients create their own accounts, and you can add any credits they're owed from their profile. See How to get your clients signed up.

Starter is $49 a month, Growth $129 and Pro $249. Paying yearly saves about 17%. See Levflex plans compared: Starter, Growth and Pro.

Billing errors are always refunded. Your first paid charge can be refunded within 14 days, and yearly plans can be refunded for unused months within 30 days. Most monthly renewals aren't refunded. See Levflex refund policy for your plan.

Go to Billing, select Cancel subscription, then Yes, cancel at period end. You keep access until the end of the period you paid for. See How to cancel your Levflex plan.

Yes. Upgrades charge the prorated difference immediately. Downgrades credit the unused amount to future invoices. See How to choose or change your Levflex plan.

Starter allows 100 active clients and 2 staff seats. If you have more, deactivate some clients or team members first. See Levflex plans compared: Starter, Growth and Pro.

Not straight away. Your plan shows Past due while Stripe retries. Update your card under Payment method & receipts on Billing. See Your Levflex payment failed.

Yes. An outage that affects your gym for 4 hours or more earns an automatic credit of 1/30 of your monthly fee per day affected. See Service credits for Levflex outages and problems.

Only the owner can see Billing. To hand it over, use Team → Transfer ownership. See How to add your team and choose their roles.

Clients pay your own Stripe account directly. You connect it on Settings → Payments → Set up payments. See How to connect Stripe to take payments.

No. Payments go to your Stripe balance and Stripe pays them out to your bank. See When client payments reach your bank.

For most US accounts, Stripe sends the first payout about 7–14 days after your first payment, then roughly every 2 business days. Your exact schedule is on Settings → Payments → Payouts. See Your Stripe payouts are missing or late.

Every client payment is refunded from Payments → Client payments. For a pack or single session, enter an amount and select Refund. For a membership, select Refund a payment and refund the first payment or any renewal. Refunding doesn't cancel the membership. See How to refund a client's purchase.

No. Your gym is the merchant of record, so refunds come from your Stripe balance and are your decision. See How to refund a client's purchase.

A pack is a one-time purchase of a set number of session credits. A membership charges every month and adds credits each month. See How to create session packs and memberships.

No. Unused credits stay on the client's balance. See How to adjust a client's credits or deactivate a client.

Yes. Different coaches can have blocks at the same time, but one coach can't be in two at once. See How sessions for different trainers work on one calendar.

Set Cancellation window (hours) under Pricing → Premium & Policy. The default is 24 hours. See How to set your late cancellation window.

The usual causes are no credits, an unsigned waiver, Premium-only or full time, or your plan's client limit. See A client can't book a session.

Add your blocks once and set Repeat (weeks) up to 12. Add another round before they run out. See How to add bookable times to your calendar.

Yes. Connect Google Calendar or an iCal address from Calendar → Connect your personal calendar. See How to sync your personal calendar.

Premium is a service tier, not a paid plan. Premium clients skip the cancellation window and can see Premium-only time. See Premium clients explained.

Open the client, enter +1 in Adjust (+/−) under Credit balance, add a Note and select Apply. See How to adjust a client's credits or deactivate a client.

They may have turned email off, it may be in spam, or the address may have a typo. Check Messages → Sent. See Your emails aren't reaching clients.

Yes. Publish your waiver on Settings → Waiver, and clients can't book until they sign. See How to set up a waiver clients sign before booking.

Clients can't cancel a membership linked to a contract themselves. End it from the contract with End contract, with or without a buyout fee. See How to end a client's contract early.

Go to Team → Add a team member, choose Trainer and share the sign-in details. See How to add your team and choose their roles.

Yes. Set a flat weekly or monthly rent and/or a per-session fee from Team → the trainer → Space rental. See How to charge trainers rent for using your space.

Go to Website and select Publish website. Until then, visitors see a coming soon page. See How to design and publish your gym's website.

Yes, on Growth and Pro, and during your trial. Add one DNS record at your domain provider. See How to connect your own domain.

DNS changes can take up to an hour. Check that the record matches exactly. See Your custom domain isn't working.

When a referred friend's first session is marked Complete, the client who referred them gets 1 free session credit. See How client referrals earn free sessions.

Yes. Turn on app access on Settings → Mobile app and share your invite link or QR code. See How to offer your gym in the Levflex app.

Go to levflex.com/login and use Find your gym by email. See How to sign in to your dashboard or reset your password.

Yes. Open your name menu → Sign-in & security and select Set up two-step verification. You scan a QR code with an authenticator app such as Google Authenticator or Authy, then save 10 recovery codes. In the Levflex app, use the Account tab → Sign-in & security; the app asks for the code when you sign in (if it shows no box to type it, update the app). See How to turn on two-step verification for your dashboard.

Yes. Turn it on for yourself first, then go to Settings → Security, tick Require two-step verification for owners, admins and trainers and select Save. Members aren't affected. See How to require two-step verification for your staff.

Select Use a recovery code instead on the Two-step verification page and enter one of your saved codes. No codes? Use Get help on that page and Levflex support resets it after confirming who you are. See Lost your phone or recovery codes.

Lock it now: select Can't get in or think you've been hacked? on your sign-in page, or WASN'T ME — LOCK MY ACCOUNT in any security email. Then secure your Stripe login at dashboard.stripe.com and contact [email protected]. See If you think your gym account was hacked.

Open Clients → the client and use the Lock account card. To unlock, confirm it's really them in person or by a phone number you already had, then select Unlock account. Levflex support unlocks team accounts. See How to lock or unlock a member or staff account.

A security hold pauses refunds, payout settings, plan changes and team changes while Levflex checks a possible account takeover. It starts automatically when the owner's account is locked. Bookings and member purchases keep working. Levflex also pauses automatic payouts to your bank, so your money stays safely in your Stripe balance until the hold is released and your usual payout schedule comes back. Still secure your Stripe login at dashboard.stripe.com. See What a security hold is and what it pauses.

If Settings → Payments shows Payouts to your bank are paused, Levflex support paused automatic payouts while checking a possible account takeover. Client payments keep arriving and stay in your Stripe balance. When support releases the hold or resumes payouts, your payout schedule goes back exactly as it was. See What a security hold is and what it pauses.

Yes. Go to Clients and select Export CSV. See How to export your client list.

The owner requests it from Settings → Danger zone. Support confirms by email within one business day before anything is deleted. See How to delete your gym from Levflex.