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See all results for “Session credits”25 results for “Session credits”
Packs, memberships & creditsMembers
How session credits work
A session credit books one spot. Credits come from packs, memberships, referrals and returned cancellations, and Levflex doesn't expire them. A session credit is what you spend to book.
ClientsGym owners
How to adjust a client's credits or deactivate a client
Open the client from Clients, use Credit balance → Adjust (+/−) with a Note and select Apply; use Deactivate this client to free a seat.
Booking sessionsMembers
How to cancel a booking
… Cancelling before your gym's window (24 hours by default) returns the credit; later cancellations don't. You can cancel any upcoming booking yourself.
Your Levflex plan & billingGym owners
Service credits for Levflex outages and problems
If a Levflex outage affects your gym for 4 hours or more you get an automatic credit; credits come off your next invoice and are never paid out as cash.
Getting paidGym owners
How to refund a client's purchase
Refund | Credits removed Full refund of a 10-session pack | 10 credits 50% refund of a 10-session pack | 5 credits Full refund of one month of an 8-session membership | 8 credits Client already used…
Booking sessionsMembers
How the cancellation window works
… Cancel before it and the credit returns; cancel inside it and the credit is lost. Premium members are exempt.
Booking sessionsMembers
How to bring a guest to a session
Booking | Spots held | Credits used Just you | 1 | 1 You and 1 guest | 2 | 2 You and 3 guests | 4 | 4 Cancelling in time returns every credit on the booking. Cancelling late returns none.
Booking sessionsMembers
How to book a session
You need a credit before you can confirm. If you see You don't have a session credit yet, select Buy sessions, buy a pack or single session, then come back to the same time.
Calendar & sessionsGym owners
How to set your late cancellation window
To make an exception, go to Clients, select the client, and add 1 credit under Credit balance → Adjust (+/−). Add a Note such as Late cancel waived.
Payments & refundsMembers
My payment failed or my card was declined
A membership's credits for the month only arrive after a successful payment. If a renewal failed, your balance won't go up until it's paid.
Booking sessionsMembers
I can't book a session
Match the message you see when booking fails to its fix, whether it's credits, a waiver, a full slot, a time clash or payments that aren't switched on.
Packs, memberships & creditsMembers
How to buy a pack or a single session
… You pay with Stripe in your browser, and credits arrive within seconds. You buy sessions on the Payments page of your gym's portal or the Wallet tab in the app.
Getting paidGym owners
How to create session packs and memberships
A client who brings 2 guests uses 3 credits. Set Max guests per booking under Premium & Policy to control this.
Packs, memberships & creditsMembers
How to refer a friend and earn a free session
… - Did you get a notification but no credit? - Yes: Refresh your balance on Payments or Wallet. See How session credits work. - No: Your balance is up to date.
Calendar & sessionsGym owners
A client can't book a session
Each guest takes a seat and a credit. A client with 1 credit can't book themselves plus a guest. Once fixed, the client can book straight away on your site, in the portal or in the Levflex app.
Booking sessionsMembers
How to respond to a new time from your gym
When the gym cancels, you always get your credit back, whatever the timing. The offer page says Your credit was returned.
Payments & refundsMembers
How to ask your gym for a refund
If you've already booked or used the credits, the gym may refund only the unused part. Ask before you book if you know you won't need them.
Your accountMembers
How to delete your account at a gym
… Memberships end without a refund and remaining credits are lost. You can delete your account at a gym at any time, in the Levflex app or from the web. Deleting is permanent.
Packs, memberships & creditsMembers
Session packs vs memberships, which should you buy
| Single session | Session pack | Membership How you pay | Once | Once | Every month, automatically Credits added | 1 | The pack's number, for example 10 | The plan's number each month, for example…
Getting startedGym owners
How to get your clients signed up
Clients who prepaid elsewhere start at 0 credits. Add their balance with Adjust (+/−) so they can book right away.
Marketing & the appGym owners
How client referrals earn free sessions
Only the first completed session triggers the reward, and each friend can only be referred once. Referral credits appear in the referrer's Credit history straight away.
ClientsGym owners
Premium clients explained
| Member | Premium Late cancellation | Uses the credit inside the window | Credit always returned Premium-only times | Hidden | Visible and bookable Pricing | Same | Same
Getting paidGym owners
A client says they were charged twice
Clients sometimes buy a pack, then book a session and think the booking charged them again. Bookings use credits and don't charge the card.
FAQGetting paidGym owners
Do session credits expire?
No. Unused credits stay on the client's balance. See How to adjust a client's credits or deactivate a client.
FAQPacks, memberships & creditsMembers
Do my credits expire?
Levflex doesn't put an expiry date on credits. Your gym can adjust your balance, so check with your gym if it has its own rules. See How session credits work.
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