No matching articles yet. Press Enter to search everything, or ask the assistant.
See all results for “Buy a pack”25 results for “Buy a pack”
Packs, memberships & creditsMembers
How to buy a pack or a single session
Credits only work at the gym you buy from. Check the gym name at the top of the screen before you pay.
Packs, memberships & creditsMembers
Session packs vs memberships, which should you buy
… See How to buy a pack or a single session. - No: See How to start or cancel a membership. Your gym is the seller for every purchase, and its prices include any taxes it charges at checkout.
Getting paidGym owners
How to create session packs and memberships
… Clients buy session credits: a single session gives 1 credit, a session pack (bundle) gives a set number, and a monthly membership adds credits every month it renews.
Getting paidGym owners
How to refund a client's purchase
… Pack (bundle) | Payments → Client payments → Refund on the pack's row | The refunded share of the pack's credits is removed | Not applicable, a pack is paid once Single session | Payments → Client…
Getting startedGym owners
How to set up your gym in your first week
Clients book with session credits, which they get by buying a pack, membership or single session. Without prices, clients can see times but can't buy credits to book them.
Payments & refundsMembers
How to ask your gym for a refund
… Your gym is the seller for every pack, single session and membership you buy, and it sets its own prices, cancellation window and refund policy.
FAQPacks, memberships & creditsMembers
What's the difference between a pack and a membership?
A pack is paid once and adds a set number of credits. A membership charges every month and adds credits each month until you cancel. See Session packs vs memberships, which should you buy.
Booking sessionsMembers
How to book a session
You need a credit before you can confirm. If you see You don't have a session credit yet, select Buy sessions, buy a pack or single session, then come back to the same time.
Booking sessionsMembers
How to bring a guest to a session
… See How to buy a pack or a single session. - No: Your booking is confirmed with your guests listed. Your guests show on the booking as Bringing, followed by their names.
Getting paidGym owners
A client says they were charged twice
Clients sometimes buy a pack, then book a session and think the booking charged them again. Bookings use credits and don't charge the card.
Booking sessionsMembers
I can't book a session
… See How to buy a pack or a single session A waiver message with Read & sign | Your gym needs a signed waiver first | See How to sign your gym's waiver This session just filled up or Full | Someone…
FAQPacks, memberships & creditsMembers
I paid, but my credits aren't showing. What now?
Credits usually arrive within seconds of payment. Wait 1 minute and refresh. If the purchase still shows Pending after 10 minutes, contact your gym. See How to buy a pack or a single session.
Account & securityGym owners
What a security hold is and what it pauses
Paused for everyone at the gym | Still works Opening Stripe payout and account settings in Settings → Payments, and setting up a new Stripe account | Bookings and cancellations Refunding a client |…
Payments & refundsMembers
I see a charge I don't recognise
Most unknown charges are a membership renewal, a pending authorisation or a contract buyout. Match the charge to your purchase history, then contact your gym.
Calendar & sessionsGym owners
A client can't book a session
… - Yes: They need to buy a pack, membership or single session. If they've paid you another way, add credits under Credit balance → Adjust (+/−). - No: Continue.
Getting paidGym owners
How to add sales tax to client purchases
… This article shows you how to have Stripe Tax add sales tax when clients buy packs, memberships or sessions. Tax is only added for places where you've registered in Stripe.
Marketing & the appGym owners
How to offer your gym in the Levflex app
… Members can find your gym in the Levflex app to book, buy packs and memberships, read your messages and follow their workouts, with notifications on their phone. The app carries your branding.
FAQGetting paidGym owners
What's the difference between a pack and a membership?
A pack is a one-time purchase of a set number of session credits. A membership charges every month and adds credits each month. See How to create session packs and memberships.
The Levflex appMembers
Using your gym's website vs the Levflex app
Task | Website portal | Levflex app Book, cancel, accept new times | Yes | Yes Buy packs and memberships | Yes | Yes, paying in your browser Manage membership, update card | Yes | Yes, in your…
Payments & refundsMembers
My payment failed or my card was declined
1. Read the message on the Stripe checkout page. It usually says why the card was declined. 2. Try another card, or check the card details and billing postcode. 3. Pay again.
Packs, memberships & creditsMembers
How session credits work
Source | Credits added | When Single session | 1 | After payment Session pack | The pack's number of sessions | After payment Membership | The plan's sessions per month | After each monthly payment…
Getting startedGym owners
How to get your clients signed up
… - Connect payments so new clients can buy credits. - Check Active clients under Usage on Settings → Plan & billing.
Marketing & the appGym owners
How client referrals earn free sessions
The reward comes after the friend's first completed session, not when they sign up or buy.
Calendar & sessionsGym owners
How to add bookable times to your calendar
- Set your Time zone on Settings → Business profile. - Set your prices on Pricing so clients can buy credits. - Add trainers on Team if they'll coach their own sessions.
Getting startedMembers
How to create your member account at a gym
… - No: You're ready to buy sessions and book. Your account is ready as soon as you finish. To change your email later, contact your gym.
Still need help?
Ask the assistant. A person is a message away.
The assistant answers from these articles and can check refunds and credits on your Levflex plan. If it can't solve it, it hands the conversation to our team.