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See all results for “Cancellation window”25 results for “Cancellation window”
Booking sessions
How the cancellation window works
… You cancel before the window | Yes, straight away You cancel inside the window | No You don't attend and don't cancel | No Your gym cancels the session | Yes, always You're a premium member | Yes.
Booking sessions
How to cancel a booking
When you cancel | Your credit Before the window, for example more than 24 hours ahead | Returned straight away Inside the window | Not returned You're a premium member | Always returned.
FAQBooking sessions
Will I get my credit back if I cancel?
Yes, if you cancel before your gym's cancellation window, which is 24 hours before the session unless your gym has changed it. Inside the window, the credit isn't returned.
Booking sessions
How to bring a guest to a session
You can't add guests to an existing booking. Cancel and rebook with guests, outside the cancellation window so your credit comes back, or ask your gym.
Booking sessions
How to book a session
… If you need to cancel later, cancelling before your gym's cancellation window (24 hours unless your gym has changed it) returns the credit.
FAQBooking sessions
How do I change the time of a booking?
Cancel the booking and book the new time. Do it before the cancellation window starts so your credit comes back. See How to cancel a booking.
Packs, memberships & credits
How session credits work
… See How the cancellation window works. - Refunds: when your gym refunds a purchase, the matching share of its credits is removed. Your balance never goes below 0.
Packs, memberships & credits
How to start or cancel a membership
If you're on a contract, the portal lets you update your card and see invoices, but not cancel. The Payments page says You're on a contract until a date. Contact your gym to cancel.
Booking sessions
How to choose a trainer when you book
The trainer is part of the time slot. To change trainer, cancel the booking and book a slot with the other trainer. Check the cancellation window first so you keep your credit.
Payments & refunds
How to ask your gym for a refund
… Your gym is the seller for every pack, single session and membership you buy, and it sets its own prices, cancellation window and refund policy.
Payments & refunds
Why you can't cancel a contract yourself
The contract is between you and your gym. Levflex can't cancel it or waive a fee.
Booking sessions
How to respond to a new time from your gym
When the gym cancels, you always get your credit back, whatever the timing. The offer page says Your credit was returned.
Your account
How to delete your account at a gym
If you only want to stop paying, cancel the membership with Manage membership instead. Deleting also loses your credits and history.
The Levflex app
How to turn on notifications
Event | Push (if on) | Email (if on) Booking confirmed or cancelled | Yes | Yes Your gym cancels or offers a new time | Yes | Yes A new message from your gym | Yes | Yes Password codes and account…
Packs, memberships & credits
Session packs vs memberships, which should you buy
If you signed a contract with your gym, you can update your card online but can't cancel there. See Why you can't cancel a contract yourself.
Your account
If you think your gym account was hacked
Lock your account from the website sign-in page (Can't get in or think you've been hacked?) or with WASN'T ME — LOCK MY ACCOUNT in a security email; your gym unlocks it after confirming it's you.
Payments & refunds
My payment failed or my card was declined
Cancelling stops future charges but doesn't clear an amount already owed. Update your card first, then cancel if you want to.
FAQPacks, memberships & credits
How do I cancel my membership?
Select Manage membership on Payments or the app's Wallet, then cancel in Stripe's portal. If you're on a contract, contact your gym instead. See How to start or cancel a membership.
Payments & refunds
I see a charge I don't recognise
A membership charges every month until it's cancelled. If you stopped training but didn't cancel, the renewals continue.
FAQPayments & refunds
Why can't I cancel my membership online?
… You can still update your card and see invoices, but cancelling is done through your gym. Use the Message link next to your contract details on Payments to ask.
FAQBooking sessions
My gym cancelled my session. Do I lose my credit?
No. When your gym cancels, your credit always comes back, and the gym may offer you a new time. See How to respond to a new time from your gym.
Packs, memberships & credits
How to buy a pack or a single session
If you see Checkout cancelled — no charge was made, nothing was taken. A pending authorisation on your card from an unfinished checkout drops off on its own.
Payments & refunds
How to sign a contract from your gym
… To understand what a contract means for cancelling, see Why you can't cancel a contract yourself.
The Levflex app
How to connect your calendar to find times that fit
A time that overlaps an event shows Clashes with that event. It's only a warning, and you can still book it.
FAQPacks, memberships & credits
What's the difference between a pack and a membership?
A pack is paid once and adds a set number of credits. A membership charges every month and adds credits each month until you cancel. See Session packs vs memberships, which should you buy.
Still need help?
Ask the assistant, or get in touch with your gym
The assistant answers questions about booking, credits and the app any time. Prices, refunds and cancellation rules belong to your gym, so message them from the portal.