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See all results for “Cancellation window”25 results for “Cancellation window”
Booking sessionsMembers
How the cancellation window works
… You cancel before the window | Yes, straight away You cancel inside the window | No You don't attend and don't cancel | No Your gym cancels the session | Yes, always You're a premium member | Yes.
Calendar & sessionsGym owners
How to set your late cancellation window
0 means no late-cancel rule at all. Every cancellation returns the credit.
Booking sessionsMembers
How to cancel a booking
When you cancel | Your credit Before the window, for example more than 24 hours ahead | Returned straight away Inside the window | Not returned You're a premium member | Always returned.
FAQBooking sessionsMembers
Will I get my credit back if I cancel?
Yes, if you cancel before your gym's cancellation window, which is 24 hours before the session unless your gym has changed it. Inside the window, the credit isn't returned.
FAQCalendar & sessionsGym owners
How do I stop late cancellations?
Set Cancellation window (hours) under Pricing → Premium & Policy. The default is 24 hours. See How to set your late cancellation window.
Booking sessionsMembers
How to bring a guest to a session
You can't add guests to an existing booking. Cancel and rebook with guests, outside the cancellation window so your credit comes back, or ask your gym.
Booking sessionsMembers
How to book a session
… If you need to cancel later, cancelling before your gym's cancellation window (24 hours unless your gym has changed it) returns the credit.
FAQBooking sessionsMembers
How do I change the time of a booking?
Cancel the booking and book the new time. Do it before the cancellation window starts so your credit comes back. See How to cancel a booking.
Getting paidGym owners
How to refund a client's purchase
A refund returns money for a payment that already happened. The membership keeps renewing until you stop it with Stop this membership. If the client is leaving, stop the membership first, then refund.
Your Levflex plan & billingGym owners
How to cancel your Levflex plan
Go to Billing, select Cancel subscription, then Yes, cancel at period end; your plan runs to the end of the period you paid for. This article shows the owner how to cancel a Levflex plan.
ClientsGym owners
Premium clients explained
Premium is a service tier, not a paid plan; clients reach it by spending $2,500, training 3 years, or being upgraded by you, and Premium clients skip the cancellation window and see Premium-only time.
Packs, memberships & creditsMembers
How session credits work
… See How the cancellation window works. - Refunds: when your gym refunds a purchase, the matching share of its credits is removed. Your balance never goes below 0.
Packs, memberships & creditsMembers
How to start or cancel a membership
If you're on a contract, the portal lets you update your card and see invoices, but not cancel. The Payments page says You're on a contract until a date. Contact your gym to cancel.
Booking sessionsMembers
How to choose a trainer when you book
The trainer is part of the time slot. To change trainer, cancel the booking and book a slot with the other trainer. Check the cancellation window first so you keep your credit.
FAQClientsGym owners
What is a Premium client?
Premium is a service tier, not a paid plan. Premium clients skip the cancellation window and can see Premium-only time. See Premium clients explained.
Calendar & sessionsGym owners
How to cancel a session or offer a client another time
Deleting the whole block doesn't send your reason. Cancel the bookings with Cancel this session first.
Payments & refundsMembers
How to ask your gym for a refund
… Your gym is the seller for every pack, single session and membership you buy, and it sets its own prices, cancellation window and refund policy.
Payments & refundsMembers
Why you can't cancel a contract yourself
The contract is between you and your gym. Levflex can't cancel it or waive a fee.
Your Levflex plan & billingGym owners
Levflex charged you twice or after you cancelled
Cancelling on or after the renewal date doesn't stop that renewal. Cancel at least a day before. Refunds return to your card within 5–10 business days and show on the original invoice in Stripe.
ClientsGym owners
How to end a client's contract early
Cancelling only in Stripe leaves the contract active in Levflex, so the client still can't manage their membership. End it from Contracts.
Booking sessionsMembers
How to respond to a new time from your gym
When the gym cancels, you always get your credit back, whatever the timing. The offer page says Your credit was returned.
Account & securityGym owners
How to delete your gym from Levflex
Cancelling is enough to stop charges. Deleting removes everything for good.
Your accountMembers
How to delete your account at a gym
If you only want to stop paying, cancel the membership with Manage membership instead. Deleting also loses your credits and history.
Your Levflex plan & billingGym owners
Levflex refund policy for your plan
Situation | Refund | Time limit | How often Billing error: charged twice for the same period, or charged after you cancelled | 100% | None | Always First paid charge after your free trial | 100% |…
The Levflex appMembers
How to turn on notifications
Event | Push (if on) | Email (if on) Booking confirmed or cancelled | Yes | Yes Your gym cancels or offers a new time | Yes | Yes A new message from your gym | Yes | Yes Password codes and account…
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