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See all results for “Cancel my plan”25 results for “Cancel my plan”
Packs, memberships & credits
How to start or cancel a membership
You can only have one active membership at a gym. To change plans, ask your gym, or cancel the current one and subscribe to the new one when it ends.
Booking sessions
How to cancel a booking
… - To move a session, plan to cancel and book a new time. There's no separate reschedule button.
Booking sessions
How the cancellation window works
1. Check the session time and your gym's window as soon as your plans change. 2. Cancel before the window starts. See How to cancel a booking. 3. Book a new time with the returned credit.
Payments & refunds
Why you can't cancel a contract yourself
Action | Under a contract Update your card | Yes, with Manage membership Download invoices | Yes, with Manage membership Cancel or change the plan | No.
Packs, memberships & credits
How session credits work
Source | Credits added | When Single session | 1 | After payment Session pack | The pack's number of sessions | After payment Membership | The plan's sessions per month | After each monthly payment…
Booking sessions
How to respond to a new time from your gym
When the gym cancels, you always get your credit back, whatever the timing. The offer page says Your credit was returned.
Packs, memberships & credits
Session packs vs memberships, which should you buy
| Single session | Session pack | Membership How you pay | Once | Once | Every month, automatically Credits added | 1 | The pack's number, for example 10 | The plan's number each month, for example…
Your account
How to delete your account at a gym
If you only want to stop paying, cancel the membership with Manage membership instead. Deleting also loses your credits and history.
The Levflex app
How to turn on notifications
Event | Push (if on) | Email (if on) Booking confirmed or cancelled | Yes | Yes Your gym cancels or offers a new time | Yes | Yes A new message from your gym | Yes | Yes Password codes and account…
Payments & refunds
How to ask your gym for a refund
Question | Who to contact Refund for a pack, session or membership | Your gym A late-cancellation credit you want back | Your gym Cancelling a contract | Your gym A charge you don't recognise | Your…
Booking sessions
How to book a session
The confirm screen shows when free cancellation ends, for example Free cancellation until a time. For a session starting soon, it warns that the credit isn't returned if you cancel.
Your account
If you think your gym account was hacked
Lock your account from the website sign-in page (Can't get in or think you've been hacked?) or with WASN'T ME — LOCK MY ACCOUNT in a security email; your gym unlocks it after confirming it's you.
Booking sessions
How to bring a guest to a session
You can't add guests to an existing booking. Cancel and rebook with guests, outside the cancellation window so your credit comes back, or ask your gym.
Payments & refunds
My payment failed or my card was declined
Cancelling stops future charges but doesn't clear an amount already owed. Update your card first, then cancel if you want to.
FAQBooking sessions
Will I get my credit back if I cancel?
Yes, if you cancel before your gym's cancellation window, which is 24 hours before the session unless your gym has changed it. Inside the window, the credit isn't returned.
FAQPacks, memberships & credits
How do I cancel my membership?
Select Manage membership on Payments or the app's Wallet, then cancel in Stripe's portal. If you're on a contract, contact your gym instead. See How to start or cancel a membership.
FAQPayments & refunds
Why can't I cancel my membership online?
… You can still update your card and see invoices, but cancelling is done through your gym. Use the Message link next to your contract details on Payments to ask.
Payments & refunds
I see a charge I don't recognise
A membership charges every month until it's cancelled. If you stopped training but didn't cancel, the renewals continue.
FAQBooking sessions
My gym cancelled my session. Do I lose my credit?
No. When your gym cancels, your credit always comes back, and the gym may offer you a new time. See How to respond to a new time from your gym.
FAQBooking sessions
How do I change the time of a booking?
Cancel the booking and book the new time. Do it before the cancellation window starts so your credit comes back. See How to cancel a booking.
Packs, memberships & credits
How to buy a pack or a single session
If you see Checkout cancelled — no charge was made, nothing was taken. A pending authorisation on your card from an unfinished checkout drops off on its own.
Payments & refunds
How to sign a contract from your gym
… To understand what a contract means for cancelling, see Why you can't cancel a contract yourself.
Booking sessions
How to choose a trainer when you book
The trainer is part of the time slot. To change trainer, cancel the booking and book a slot with the other trainer. Check the cancellation window first so you keep your credit.
The Levflex app
How to connect your calendar to find times that fit
A time that overlaps an event shows Clashes with that event. It's only a warning, and you can still book it.
The Levflex app
Why the app says your gym is unavailable
… Ask the gym if it plans to turn the app back on Update required | Your app version is no longer supported | Tap Open the App Store or Open Google Play and update You're offline | No internet…
Still need help?
Ask the assistant, or get in touch with your gym
The assistant answers questions about booking, credits and the app any time. Prices, refunds and cancellation rules belong to your gym, so message them from the portal.