No matching articles yet. Press Enter to search everything, or ask the assistant.
See all results for “Buy a pack”19 results for “Buy a pack”
Getting paid
How to create session packs and memberships
… Clients buy session credits: a single session gives 1 credit, a session pack (bundle) gives a set number, and a monthly membership adds credits every month it renews.
Getting paid
How to refund a client's purchase
… Pack (bundle) | Payments → Client payments → Refund on the pack's row | The refunded share of the pack's credits is removed | Not applicable, a pack is paid once Single session | Payments → Client…
Getting started
How to set up your gym in your first week
Clients book with session credits, which they get by buying a pack, membership or single session. Without prices, clients can see times but can't buy credits to book them.
Getting paid
A client says they were charged twice
Clients sometimes buy a pack, then book a session and think the booking charged them again. Bookings use credits and don't charge the card.
Account & security
What a security hold is and what it pauses
Paused for everyone at the gym | Still works Opening Stripe payout and account settings in Settings → Payments, and setting up a new Stripe account | Bookings and cancellations Refunding a client |…
Calendar & sessions
A client can't book a session
… - Yes: They need to buy a pack, membership or single session. If they've paid you another way, add credits under Credit balance → Adjust (+/−). - No: Continue.
Getting paid
How to add sales tax to client purchases
… This article shows you how to have Stripe Tax add sales tax when clients buy packs, memberships or sessions. Tax is only added for places where you've registered in Stripe.
Marketing & the app
How to offer your gym in the Levflex app
… Members can find your gym in the Levflex app to book, buy packs and memberships, read your messages and follow their workouts, with notifications on their phone. The app carries your branding.
FAQGetting paid
What's the difference between a pack and a membership?
A pack is a one-time purchase of a set number of session credits. A membership charges every month and adds credits each month. See How to create session packs and memberships.
Getting started
How to get your clients signed up
… - Connect payments so new clients can buy credits. - Check Active clients under Usage on Settings → Plan & billing.
Marketing & the app
How client referrals earn free sessions
The reward comes after the friend's first completed session, not when they sign up or buy.
Calendar & sessions
How to add bookable times to your calendar
- Set your Time zone on Settings → Business profile. - Set your prices on Pricing so clients can buy credits. - Add trainers on Team if they'll coach their own sessions.
FAQGetting paid
How do I refund a client?
… For a pack or single session, enter an amount and select Refund. For a membership, select Refund a payment and refund the first payment or any renewal. Refunding doesn't cancel the membership.
Clients
How to adjust a client's credits or deactivate a client
… | Active | Deactivated Can sign in, book and buy | Yes | No Gets broadcast messages | Yes | No Counts toward your client limit | Yes | No Bookings, payments and credits | Kept | Kept
Getting paid
How to connect Stripe to take payments
… See How to create session packs and memberships. When everything is connected you'll see You're all set — Stripe is connected and you can accept payments.
Getting paid
When client payments reach your bank
Step | Where it shows Client pays for a pack, membership or session | Payments → Client payments, and the Payments tab on Settings → Payments Payment becomes available in Stripe | Stripe balance,…
Your Levflex plan & billing
How to cancel your Levflex plan
… Warning: Warning: When your paid period ends, your website and client portal go offline and clients can't book or buy. Always tell your clients and settle open bookings before your end date.
Clients
Premium clients explained
… It isn't something they buy. Premium clients are exempt from the cancellation window and can see Premium-only times on your calendar.
Getting started
What happens when your free trial ends
… Warning: Warning: Letting your trial lapse can result in clients being unable to sign in, book or buy sessions. Always choose a plan before the trial ends if clients are already using your site.
Still need help?
Ask the assistant. A person is a message away.
The assistant answers from these articles and can check refunds and credits on your Levflex plan. If it can't solve it, it hands the conversation to our team.