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See all results for “Cancel a booking”25 results for “Cancel a booking”
Calendar & sessions
How to cancel a session or offer a client another time
… This article shows your team how to cancel a booked session, offer the client another time, book a client in yourself, and mark sessions complete.
Your Levflex plan & billing
How to cancel your Levflex plan
Go to Billing, select Cancel subscription, then Yes, cancel at period end; your plan runs to the end of the period you paid for. This article shows the owner how to cancel a Levflex plan.
Calendar & sessions
How to set your late cancellation window
Set Cancellation window (hours) under Pricing → Premium & Policy; clients who cancel inside it keep the booking cost, and Premium clients are exempt.
Calendar & sessions
How to sync your personal calendar
… Connect the calendar you keep appointments in, and clients can't book you whenever it shows you as busy. Only busy times are used, never what your appointments are.
Getting paid
How to refund a client's purchase
A refund returns money for a payment that already happened. The membership keeps renewing until you stop it with Stop this membership. If the client is leaving, stop the membership first, then refund.
Calendar & sessions
A client can't book a session
- Does the client see You need 1 session credit to book this — you have 0? - Yes: They need to buy a pack, membership or single session.
Clients
How to set up a waiver clients sign before booking
Bookings you make for a client aren't blocked by the waiver. Check the waiver on their profile first.
Account & security
What a security hold is and what it pauses
Paused for everyone at the gym | Still works Opening Stripe payout and account settings in Settings → Payments, and setting up a new Stripe account | Bookings and cancellations Refunding a client |…
Account & security
How to delete your gym from Levflex
… Deleting your gym permanently removes your website, client portal, client accounts, bookings and payment history. It can't be undone. Only the owner can request it.
Calendar & sessions
How to add bookable times to your calendar
… Clients can only book times you've opened on your Calendar. Each open time is a block with a type, a number of Spots and an optional coach.
Your Levflex plan & billing
Levflex charged you twice or after you cancelled
Cancelling on or after the renewal date doesn't stop that renewal. Cancel at least a day before. Refunds return to your card within 5–10 business days and show on the original invoice in Stripe.
FAQCalendar & sessions
Can I stop clients booking when I'm busy elsewhere?
Yes. Connect Google Calendar or an iCal address from Calendar → Connect your personal calendar. See How to sync your personal calendar.
Clients
How to end a client's contract early
Cancelling only in Stripe leaves the contract active in Levflex, so the client still can't manage their membership. End it from Contracts.
Your Levflex plan & billing
Levflex refund policy for your plan
Situation | Refund | Time limit | How often Billing error: charged twice for the same period, or charged after you cancelled | 100% | None | Always First paid charge after your free trial | 100% |…
Clients
How to answer member requests
Topic | Usually about Refund request | A purchase or a lost credit Booking | A session time, a late cancellation or availability Membership or contract | Cancelling, pausing or ending a contract My…
Calendar & sessions
How sessions for different trainers work on one calendar
Two coaches at the same time is allowed. It's only a conflict if it's the same coach.
Clients
Premium clients explained
Premium is a service tier, not a paid plan; clients reach it by spending $2,500, training 3 years, or being upgraded by you, and Premium clients skip the cancellation window and see Premium-only time.
Getting paid
How to create session packs and memberships
… Stop one from Payments → Client payments → Refund a payment → Stop this membership. Refund any membership payment, the first one or a renewal, from Payments → Client payments → Refund a payment.
Clients
Your emails aren't reaching clients
… This article helps when a client says they didn't get a Levflex email, such as a booking confirmation, reminder or message from you.
Clients
How to message clients and groups
A group session only lists upcoming sessions that have bookings. If it says no one has booked yet, use Everyone or Specific clients.
Your Levflex plan & billing
Monthly vs yearly billing for your Levflex plan
After 30 days, cancelling stops the next renewal, and you keep access until the end of the paid year. There's no refund for the remaining months. See Levflex refund policy.
Marketing & the app
How to offer your gym in the Levflex app
… - Allow notifications to hear about bookings, reminders and changes as they happen. - Members can delete their account from the app at any time. Their purchases and bookings stay in your records.
Getting paid
A client says they were charged twice
Clients sometimes buy a pack, then book a session and think the booking charged them again. Bookings use credits and don't charge the card.
Getting started
How to get your clients signed up
Clients who prepaid elsewhere start at 0 credits. Add their balance with Adjust (+/−) so they can book right away.
FAQCalendar & sessions
How do I stop late cancellations?
Set Cancellation window (hours) under Pricing → Premium & Policy. The default is 24 hours. See How to set your late cancellation window.
Still need help?
Ask the assistant. A person is a message away.
The assistant answers from these articles and can check refunds and credits on your Levflex plan. If it can't solve it, it hands the conversation to our team.