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See all results for “Cancellation window”25 results for “Cancellation window”
Calendar & sessions
How to set your late cancellation window
0 means no late-cancel rule at all. Every cancellation returns the credit.
FAQCalendar & sessions
How do I stop late cancellations?
Set Cancellation window (hours) under Pricing → Premium & Policy. The default is 24 hours. See How to set your late cancellation window.
Getting paid
How to refund a client's purchase
A refund returns money for a payment that already happened. The membership keeps renewing until you stop it with Stop this membership. If the client is leaving, stop the membership first, then refund.
Your Levflex plan & billing
How to cancel your Levflex plan
Go to Billing, select Cancel subscription, then Yes, cancel at period end; your plan runs to the end of the period you paid for. This article shows the owner how to cancel a Levflex plan.
Clients
Premium clients explained
Premium is a service tier, not a paid plan; clients reach it by spending $2,500, training 3 years, or being upgraded by you, and Premium clients skip the cancellation window and see Premium-only time.
FAQClients
What is a Premium client?
Premium is a service tier, not a paid plan. Premium clients skip the cancellation window and can see Premium-only time. See Premium clients explained.
Calendar & sessions
How to cancel a session or offer a client another time
Deleting the whole block doesn't send your reason. Cancel the bookings with Cancel this session first.
Your Levflex plan & billing
Levflex charged you twice or after you cancelled
Cancelling on or after the renewal date doesn't stop that renewal. Cancel at least a day before. Refunds return to your card within 5–10 business days and show on the original invoice in Stripe.
Clients
How to end a client's contract early
Cancelling only in Stripe leaves the contract active in Levflex, so the client still can't manage their membership. End it from Contracts.
Account & security
How to delete your gym from Levflex
Cancelling is enough to stop charges. Deleting removes everything for good.
Your Levflex plan & billing
Levflex refund policy for your plan
Situation | Refund | Time limit | How often Billing error: charged twice for the same period, or charged after you cancelled | 100% | None | Always First paid charge after your free trial | 100% |…
Account & security
What a security hold is and what it pauses
Paused for everyone at the gym | Still works Opening Stripe payout and account settings in Settings → Payments, and setting up a new Stripe account | Bookings and cancellations Refunding a client |…
Calendar & sessions
How to sync your personal calendar
Go to Calendar → Connect your personal calendar to link Google Calendar or paste an iCal (.ics) address; your busy times are hidden from clients.
Getting paid
How to create session packs and memberships
… Stop one from Payments → Client payments → Refund a payment → Stop this membership. Refund any membership payment, the first one or a renewal, from Payments → Client payments → Refund a payment.
Your Levflex plan & billing
Monthly vs yearly billing for your Levflex plan
After 30 days, cancelling stops the next renewal, and you keep access until the end of the paid year. There's no refund for the remaining months. See Levflex refund policy.
FAQYour Levflex plan & billing
How do I cancel my plan?
Go to Billing, select Cancel subscription, then Yes, cancel at period end. You keep access until the end of the period you paid for. See How to cancel your Levflex plan.
Your Levflex plan & billing
How to choose or change your Levflex plan
… Remaining trial days carry over Upgrading mid-cycle | The prorated difference, charged immediately Downgrading mid-cycle | The unused part of your old plan is credited and comes off future invoices…
FAQClients
A client on a contract wants to cancel. What do I do?
Clients can't cancel a membership linked to a contract themselves. End it from the contract with End contract, with or without a buyout fee. See How to end a client's contract early.
FAQCalendar & sessions
Can I stop clients booking when I'm busy elsewhere?
Yes. Connect Google Calendar or an iCal address from Calendar → Connect your personal calendar. See How to sync your personal calendar.
Clients
How to build and assign workouts
Delete program removes it for everyone. To stop it for one person, remove them from the program.
Getting paid
How to add sales tax to client purchases
… To stop, select Stop collecting sales tax. Tax shows as a separate line on client receipts and in Stripe's tax reports on the Sales tax tab.
Account & security
If you think your gym account was hacked
A new password doesn't stop someone who's already signed in on another device. Locking, or Sign out of all devices, ends every session.
Marketing & the app
How to offer your gym in the Levflex app
Old links stop working when your address changes. Download a new QR code.
Your website
How to connect your own domain
… A domain connected during your trial stops working if you move to Starter. When it's connected you'll see Your domain is connected. The secure certificate can take a few minutes.
FAQGetting paid
How do I refund a client?
… Refunding doesn't cancel the membership. See How to refund a client's purchase.
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The assistant answers from these articles and can check refunds and credits on your Levflex plan. If it can't solve it, it hands the conversation to our team.