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See all results for “Refund a client”25 results for “Refund a client”
Getting paid
How to refund a client's purchase
Refund any client payment, and stop memberships, from Payments → Client payments in Levflex. Refunding returns money; stopping a membership ends future charges.
Clients
How to answer member requests
1. Select the purchase link on the request to open Payments. 2. Refund the purchase there if you agree. See How to refund a member's purchase. 3. Reply on the request to say what you did, or why not.
Your Levflex plan & billing
Levflex refund policy for your plan
Levflex can't refund what clients paid your gym. Refund them yourself from Payments. See How to refund a client's purchase.
Account & security
What a security hold is and what it pauses
Paused for everyone at the gym | Still works Opening Stripe payout and account settings in Settings → Payments, and setting up a new Stripe account | Bookings and cancellations Refunding a client |…
Getting paid
A client says they were charged twice
You can only refund paid purchases. Holds fall off on their own.
Clients
How to end a client's contract early
Cancel it now stops future charges. The current period isn't refunded. Refund it separately if you want to.
Clients
How to adjust a client's credits or deactivate a client
If the client paid twice, refund the duplicate instead. See How to refund a client's purchase. Credit changes show on the client's portal and in the Levflex app straight away.
Getting paid
How to create session packs and memberships
… Stop one from Payments → Client payments → Refund a payment → Stop this membership. Refund any membership payment, the first one or a renewal, from Payments → Client payments → Refund a payment.
Getting paid
When client payments reach your bank
- Stripe's processing fees, per payment. - Refunds you issue. - Disputes (chargebacks) clients raise with their bank.
Your Levflex plan & billing
Monthly vs yearly billing for your Levflex plan
If your client numbers may grow fast, choose the plan that fits where you'll be. Upgrades during the year are prorated, but downgrades are only credited, not refunded.
Your Levflex plan & billing
How to cancel your Levflex plan
… Status reads Canceled 7 days after the end | Website and client portal go offline Any time later | Your data is kept. Choose a plan to come back Cancelling doesn't refund the current period.
Your Levflex plan & billing
Levflex charged you twice or after you cancelled
… It may be a test purchase you made on your own site, which is on Payments → Client payments. - Do the two invoices cover the same billing period? - Yes: That's a duplicate. Request a refund.
FAQGetting paid
How do I refund a client?
Every client payment is refunded from Payments → Client payments. For a pack or single session, enter an amount and select Refund.
FAQGetting paid
Can Levflex refund my client for me?
No. Your gym is the merchant of record, so refunds come from your Stripe balance and are your decision. See How to refund a client's purchase.
Account & security
If you think your gym account was hacked
… Note anything unusual: refunds, payouts, team members or emails you didn't expect.
Account & security
How to lock or unlock a member or staff account
After a member lock, check the client's bookings and payments on their profile for anything they didn't do.
Account & security
How to delete your gym from Levflex
… - Stop client memberships from Payments → Client payments → Refund a payment → Stop this membership. - If you only want to stop paying, cancel your plan instead. Your data is kept.
Your Levflex plan & billing
How to find your Levflex invoices and update your card
Billing only shows what you pay Levflex. Client purchases and refunds are on Payments → Client payments.
Team & trainers
How to add your team and choose their roles
Admins can change prices, refund clients and edit your website. Give trainers the Trainer role. Every change is listed under Access history on Team.
Your Levflex plan & billing
What to do when you reach your client limit
… Go to Clients and open the client's profile. 2. Select Deactivate under Deactivate this client. 3. Repeat for other past clients. Each one frees a spot straight away.
Clients
How to message clients and groups
Clients can't reply to a message in the portal. They send a request from Messages in their portal instead, and it shows under Messages → Member requests.
Calendar & sessions
How to cancel a session or offer a client another time
… Open Hold seats · book a client. 3. Choose a client under Book a client in and select Book. To keep seats back without a name, use Hold seats, set For whom and select Hold.
Getting started
How to get your clients signed up
Clients create their own accounts from your sign-up link (Clients → Copy sign-up link) or the app invite link. Clients join your gym by creating their own account from your sign-up link.
Clients
How to set up a waiver clients sign before booking
Bookings you make for a client aren't blocked by the waiver. Check the waiver on their profile first.
Clients
Premium clients explained
- Member / Premium on a client's profile is the service tier. - Monthly Memberships on Pricing are paid subscriptions that add credits each month.
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The assistant answers from these articles and can check refunds and credits on your Levflex plan. If it can't solve it, it hands the conversation to our team.