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See all results for “Update my card”25 results for “Update my card”
Your Levflex plan & billing
How to find your Levflex invoices and update your card
… Select Payment method & receipts on the Current plan card. Stripe's billing portal opens. 3. Add a new card and set it as the default. 4. Return to Levflex.
Your Levflex plan & billing
Your Levflex payment failed
A failed renewal marks your plan Past due; update your card under Payment method & receipts and Stripe retries automatically.
Your Levflex plan & billing
How to choose or change your Levflex plan
… Check your card with your bank, then try again or update it under Payment method & receipts. - No: Continue. - Is the plan button greyed out?
Getting started
How to start your free Levflex trial
Sign up at levflex.com/signup to get a 14-day free trial with Growth-level limits and no card required. This article shows you how to create your gym on Levflex and start your 14-day free trial.
FAQYour Levflex plan & billing
My Levflex payment failed. Will my site go offline?
Not straight away. Your plan shows Past due while Stripe retries. Update your card under Payment method & receipts on Billing. See Your Levflex payment failed.
Calendar & sessions
How to sync your personal calendar
Updates happen every half hour. Select Sync now to refresh immediately.
Your website
How to change your Levflex web address
Members find your gym in the Levflex app by name, but shared links depend on the address. Change it once at most. Your new address works immediately, and your sign-up link on Clients updates with it.
Clients
How to send a contract to a client or trainer
… If you link a Membership plan, the contract becomes a commitment: once signed, the client can't cancel that membership themselves until the term ends, though they can still update their card.
Account & security
How to lock or unlock a member or staff account
… Find the Lock account card. 3. Enter a Reason, for example: Member reported a sign-in they didn't make. 4. Select Lock account.
Your Levflex plan & billing
How to cancel your Levflex plan
- Sign in as the gym's owner. - Note your end date on the Current plan card. - Export your client list if you're leaving: Clients → Export CSV.
Account & security
How to export your client list
Card details are held by Stripe and never exported. Use your Stripe dashboard for payment records.
Marketing & the app
How to promote partners, flyers and offers
A promo card with Button text but no Button link doesn't send people anywhere. Select View public page → on Marketing to see your Partners page.
Getting paid
A client says they were charged twice
Clients sometimes buy a pack, then book a session and think the booking charged them again. Bookings use credits and don't charge the card.
Account & security
How to turn on two-step verification for your dashboard
… If the app says to enter the 6-digit code but shows no box to type it, update the Levflex app from the App Store or Google Play. Until then, sign in on your gym's website in your phone's browser.
Your Levflex plan & billing
Service credits for Levflex outages and problems
Credits reduce future invoices. To get money back for a charge, see Levflex refund policy.
Clients
How to set up a waiver clients sign before booking
1. Edit the text on Settings → Waiver. 2. Leave Ask current members to sign the new version ticked if everyone should re-sign. It's ticked by default. Untick it for small wording fixes. 3.
Account & security
Lost your phone or recovery codes for two-step verification
… If the app says to enter the 6-digit code but shows no box to type it, update the app, or sign in on the web meanwhile. In the current app, Lost your phone? Get help opens the same Can't get in? page.
Your Levflex plan & billing
Levflex charged you twice or after you cancelled
Cancelling on or after the renewal date doesn't stop that renewal. Cancel at least a day before. Refunds return to your card within 5–10 business days and show on the original invoice in Stripe.
Account & security
How to require two-step verification for your staff
… If a trainer says the app asks for the 6-digit code with no box to type it, they need to update the Levflex app. They can sign in on the web meanwhile.
Team & trainers
How to charge trainers rent for using your space
Payment | Stripe fee Card | 2.9% + 30¢ US bank account (ACH) | 0.8%, capped at $5 Every invoice paid through Stripe | plus 0.4% (Stripe Invoicing) Marked paid outside Stripe | Nothing
Getting started
What happens when your free trial ends
There's no card on file during the trial, so nothing renews automatically. You need to choose a plan.
FAQGetting started
How long is the free trial?
The trial is 14 days and needs no card. You get Growth limits: 500 active clients, 10 staff seats and a custom domain. See How to start your free Levflex trial.
FAQAccount & security
Does Levflex have two-step verification?
… In the Levflex app, use the Account tab → Sign-in & security; the app asks for the code when you sign in (if it shows no box to type it, update the app).
FAQAccount & security
How do I lock or unlock a client's account?
Open Clients → the client and use the Lock account card. To unlock, confirm it's really them in person or by a phone number you already had, then select Unlock account.
Your Levflex plan & billing
Levflex refund policy for your plan
… - Refunds go back to the card that paid. Banks usually show them within 5–10 business days.
Still need help?
Ask the assistant. A person is a message away.
The assistant answers from these articles and can check refunds and credits on your Levflex plan. If it can't solve it, it hands the conversation to our team.