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See all results for “Cancel a booking”25 results for “Cancel a booking”
Booking sessionsMembers
How to cancel a booking
If the gym cancels, the booking shows Cancelled by the gym and the credit is already back. The gym may also offer you a new time. See How to respond to a new time from your gym.
Calendar & sessionsGym owners
How to cancel a session or offer a client another time
… This article shows your team how to cancel a booked session, offer the client another time, book a client in yourself, and mark sessions complete.
Booking sessionsMembers
How the cancellation window works
Booking a session that starts within the window is allowed, but you can't cancel it for a refund of the credit. The app shows This session starts within a number of hours before you book.
Booking sessionsMembers
How to book a session
The confirm screen shows when free cancellation ends, for example Free cancellation until a time. For a session starting soon, it warns that the credit isn't returned if you cancel.
The Levflex appMembers
How to turn on notifications
Event | Push (if on) | Email (if on) Booking confirmed or cancelled | Yes | Yes Your gym cancels or offers a new time | Yes | Yes A new message from your gym | Yes | Yes Password codes and account…
Booking sessionsMembers
How to respond to a new time from your gym
… It uses the same number of credits as your original booking Decline after the gym cancelled | Your returned credit stays on your balance to book any time Decline an offer with no cancellation | Your…
Booking sessionsMembers
How to bring a guest to a session
You can't add guests to an existing booking. Cancel and rebook with guests, outside the cancellation window so your credit comes back, or ask your gym.
Booking sessionsMembers
How to choose a trainer when you book
The trainer is part of the time slot. To change trainer, cancel the booking and book a slot with the other trainer. Check the cancellation window first so you keep your credit.
Packs, memberships & creditsMembers
How to start or cancel a membership
Item | After you cancel Future charges | Stop.
Your accountMembers
If you think your gym account was hacked
… If you see a booking, purchase or email you didn't expect, lock your account. Locking signs you out of every device, on the web and in the app, so nobody can use it.
Your Levflex plan & billingGym owners
How to cancel your Levflex plan
Go to Billing, select Cancel subscription, then Yes, cancel at period end; your plan runs to the end of the period you paid for. This article shows the owner how to cancel a Levflex plan.
Calendar & sessionsGym owners
How to set your late cancellation window
Set Cancellation window (hours) under Pricing → Premium & Policy; clients who cancel inside it keep the booking cost, and Premium clients are exempt.
Booking sessionsMembers
I can't book a session
… See How to buy a pack or a single session A waiver message with Read & sign | Your gym needs a signed waiver first | See How to sign your gym's waiver This session just filled up or Full | Someone…
Calendar & sessionsGym owners
How to sync your personal calendar
… Connect the calendar you keep appointments in, and clients can't book you whenever it shows you as busy. Only busy times are used, never what your appointments are.
Packs, memberships & creditsMembers
How session credits work
Source | Credits added | When Single session | 1 | After payment Session pack | The pack's number of sessions | After payment Membership | The plan's sessions per month | After each monthly payment…
Getting paidGym owners
How to refund a client's purchase
A refund returns money for a payment that already happened. The membership keeps renewing until you stop it with Stop this membership. If the client is leaving, stop the membership first, then refund.
Calendar & sessionsGym owners
A client can't book a session
- Does the client see You need 1 session credit to book this — you have 0? - Yes: They need to buy a pack, membership or single session.
Your accountMembers
How to delete your account at a gym
Item | Result Name, email, phone, password, app sign-ins | Deleted straight away Messages, workouts, connected calendars, notification settings | Deleted Active membership | Cancelled now, without a…
ClientsGym owners
How to set up a waiver clients sign before booking
Bookings you make for a client aren't blocked by the waiver. Check the waiver on their profile first.
Payments & refundsMembers
Why you can't cancel a contract yourself
The contract is between you and your gym. Levflex can't cancel it or waive a fee.
FAQBooking sessionsMembers
How do I change the time of a booking?
Cancel the booking and book the new time. Do it before the cancellation window starts so your credit comes back. See How to cancel a booking.
Account & securityGym owners
How to delete your gym from Levflex
… Deleting your gym permanently removes your website, client portal, client accounts, bookings and payment history. It can't be undone. Only the owner can request it.
The Levflex appMembers
How to connect your calendar to find times that fit
A time that overlaps an event shows Clashes with that event. It's only a warning, and you can still book it.
Your Levflex plan & billingGym owners
Levflex charged you twice or after you cancelled
Cancelling on or after the renewal date doesn't stop that renewal. Cancel at least a day before. Refunds return to your card within 5–10 business days and show on the original invoice in Stripe.
FAQCalendar & sessionsGym owners
Can I stop clients booking when I'm busy elsewhere?
Yes. Connect Google Calendar or an iCal address from Calendar → Connect your personal calendar. See How to sync your personal calendar.
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The assistant answers from these articles and can check refunds and credits on your Levflex plan. If it can't solve it, it hands the conversation to our team.