No matching articles yet. Press Enter to search everything, or ask the assistant.
See all results for “App sign-in”25 results for “App sign-in”
Getting started
I can't sign in to my gym account
If the app says to enter the 6-digit code but shows no box to type it, you have an older version of the Levflex app. Update the app, or sign in on your gym's website meanwhile.
Your account
How to turn on two-step verification for your gym account
… Select Verify & Sign In on the web, or tap Verify & sign in in the app. No phone? Select Use a recovery code instead.
The Levflex app
Why the app says your gym is unavailable
… If your gym turns app access back on, sign in again in the app and everything will be where you left it.
Your account
Lost your phone or recovery codes for your gym account
Older versions of the Levflex app don't have the code screen. If you see a message about a 6-digit code but no box to type it, update the app, or sign in on your gym's website meanwhile.
The Levflex app
Using your gym's website vs the Levflex app
Task | Website portal | Levflex app Book, cancel, accept new times | Yes | Yes Buy packs and memberships | Yes | Yes, paying in your browser Manage membership, update card | Yes | Yes, in your…
Getting started
How to find your gym in the Levflex app
… Before you can sign in or book, you choose that gym in the app, and the app then shows the gym's own name, logo and colours.
Your account
How to update your profile and password
… | Where Name and phone | Yes | Account (web) or Account > Profile (app) Password | Yes | Account (web) or Account > Password (app) Email | No | Contact your gym Preferred trainer | Yes | Account >…
Your account
If you think your gym account was hacked
… Tap the Account tab, then Sign-in & security. 2. Tap Sign out of all devices and confirm. This signs you out everywhere, including the app on this phone. 3.
Your account
How to export your data and manage privacy
- Install the Levflex app and sign in at your gym. Data export is in the app. - Know that each gym has its own account, so export at each gym separately.
Getting started
How to create your member account at a gym
Accounts made with Sign up with Google on the web don't have a password yet, and the app signs in with email and password. Use Forgot password? in the app to set one. See How to reset your password.
Getting started
How to reset your password
… Open the app on your gym's sign-in screen and tap Forgot password?. 2. Enter your email and tap Send code. 3. Enter the 6-digit code from the email in 6-digit code. 4.
The Levflex app
How to turn on notifications
- Sign in to the Levflex app, or to your gym's portal on the web. - On iPhone, to get push from the web portal, add the portal to your Home Screen first.
FAQGetting started
Why can't I sign in to the app with Google?
The Levflex app signs in with email and password only. If you joined with Google on the website, use Forgot password? in the app once to set a password. See I can't sign in to my gym account.
Payments & refunds
How to sign a contract from your gym
- Look for the banner [gym] has sent you a contract to sign in the portal, or Contracts to sign in the app. - Set aside a few minutes to read the full text.
Payments & refunds
How to ask your gym for a refund
… You can also sign in to your gym's portal on the web and use Request a refund.
FAQYour account
Can I turn on two-step verification?
… After that, both the website and the app ask for the code when you sign in. If the app asks for a code but shows no box to type it, update the app.
Your account
How to contact your gym
Question | Who to contact Refunds, prices, bookings, memberships, contracts | Your gym, with a request Changing the email on your account | Your gym, with My account Can't sign in, app or website…
Booking sessions
How to choose a trainer when you book
- Check that your gym lists trainers. If it doesn't, you won't see a Trainer section. - Sign in to the portal or the Levflex app.
FAQYour account
I lost my phone and can't get my sign-in code. What now?
Select Use a recovery code instead when signing in, on the website or in the app, and enter one of your saved codes.
FAQYour account
My account says it's locked. How do I unlock it?
… Once they unlock it, choose a new password before you sign in: use Forgot password?, or tap Choose a new password when the app asks. A password reset on its own can't unlock it.
FAQYour account
How do I sign out of all my devices?
Open Account → Sign-in & security on the website or in the app and select Sign out of all devices. It signs you out everywhere, including the device you're using. Then change your password.
Booking sessions
I can't book a session
In the app, the waiver opens in your browser. After you sign, you'll see All set. Head back to the app to book. Return to the app and try the booking again.
Packs, memberships & credits
How to start or cancel a membership
… Open Payments in the portal, or the Wallet tab in the app. 2. Select Manage membership. Stripe's portal opens in your browser. 3.
Packs, memberships & credits
How to buy a pack or a single session
… Wait for Payment complete back in the app, which shows your new balance. 5. Tap Book a session to use your credits.
Payments & refunds
How to see your receipts and payment history
1. Tap the Wallet tab, or Account > Purchase history. 2. Find the purchase in Purchase history. 3. Tap Manage membership to see membership invoices in your browser.
Still need help?
Ask the assistant, or get in touch with your gym
The assistant answers questions about booking, credits and the app any time. Prices, refunds and cancellation rules belong to your gym, so message them from the portal.