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See all results for “Refund a client”25 results for “Refund a client”
Payments & refunds
How to ask your gym for a refund
Your gym, not Levflex, sells your sessions and decides refunds. Select Request a refund next to the purchase on Payments to send the gym a request, and it can refund you through Stripe.
Your account
How to contact your gym
… Choose a topic in What's it about?: Refund request, Booking, Membership or contract, My account or Something else. 4. Pick the purchase in Which purchase?
Getting started
How to create your member account at a gym
If you see This gym isn't taking new sign-ups right now, the gym has paused new accounts. Contact the gym directly. Levflex can't open sign-ups for a gym.
Packs, memberships & credits
How session credits work
… - Refunds: when your gym refunds a purchase, the matching share of its credits is removed. Your balance never goes below 0. - Deleting your account: remaining credits are lost.
Payments & refunds
How to see your receipts and payment history
Status | Meaning Paid | Payment received and credits added Pending | Checkout started but payment not confirmed yet Refunded | Your gym refunded the full amount Part refunded (web) or Partly…
FAQPayments & refunds
How do I get a refund?
Select Request a refund next to the purchase on Payments to send your gym a request. Your gym is the seller and sets its own refund policy, and Levflex can't issue refunds for a gym.
Payments & refunds
I see a charge I don't recognise
… If you want a refund, see How to ask your gym for a refund. - No: Go to the next question. - Did your gym confirm it didn't make the charge?
FAQPayments & refunds
Can Levflex refund me?
No. Levflex provides the booking software but doesn't hold your payments. Your gym can refund you through Stripe.
FAQPayments & refunds
What happens to my credits if I'm refunded?
The matching share of the purchase's credits is removed. For example, a full refund of a 10-session pack removes 10 credits. Your balance never goes below 0.
Booking sessions
How the cancellation window works
Booking a session that starts within the window is allowed, but you can't cancel it for a refund of the credit. The app shows This session starts within a number of hours before you book.
Packs, memberships & credits
How to start or cancel a membership
… The portal shows when your membership ends Credits you already have | Stay on your balance to use Upcoming bookings | Stay booked A refund for this month | Not automatic. Ask your gym.
Your account
How to delete your account at a gym
… Memberships end without a refund and remaining credits are lost. You can delete your account at a gym at any time, in the Levflex app or from the web. Deleting is permanent.
FAQYour account
How do I delete my account?
In the app, go to Account > Delete account, or visit levflex.com/account-deletion. Your membership ends without a refund and remaining credits are lost. See How to delete your account at a gym.
Your account
If you think your gym account was hacked
… Members contact the gym: tap Contact [gym name] to call or email them. The same message tells owners and team members to use Email Levflex support.
Booking sessions
How to bring a guest to a session
Your guests don't need a Levflex account to come with you. If they want to book on their own later, they can create a member account.
Your account
How to update your profile and password
The email can't be edited by members. The app says To change your email, contact [gym]. Your gym can update it for you.
Your account
Lost your phone or recovery codes for your gym account
Your account belongs to your gym, and only they can confirm who you are. Levflex can't unlock or reset member accounts.
Booking sessions
How to cancel a booking
When you cancel | Your credit Before the window, for example more than 24 hours ahead | Returned straight away Inside the window | Not returned You're a premium member | Always returned.
Packs, memberships & credits
How to refer a friend and earn a free session
- Make sure your friend wants to train at the same gym. Referrals only count within one gym. - Your friend needs to create a new account. Existing members can't be referred.
Payments & refunds
How to sign a contract from your gym
… Sign in with your member account. - No: Sign as described above. To understand what a contract means for cancelling, see Why you can't cancel a contract yourself.
Booking sessions
Why I'm not seeing open sessions
Reason | What you'll see | What to do Trainer filter on | [name] has no open sessions | Select Show any trainer Too far ahead | An empty week or No open sessions left in a month | Try an earlier…
Getting started
How to find your gym in the Levflex app
… - No: Continue to Create your member account. - Is the camera blocked? - Yes: Turn on camera access for Levflex in your phone's settings, or tap Type the code instead.
Booking sessions
I can't book a session
… It's on your overview This session has already started | The time has passed | Pick a later time That time is reserved for premium clients | A premium-only time | Pick a standard time Online…
Your account
How to sign your gym's waiver
… Many gyms ask every member to sign a waiver before their first session, and they may ask you to sign again when they update it.
Payments & refunds
Why you can't cancel a contract yourself
… Some gyms ask members to sign a contract, for example a 12-month membership at a lower monthly price. While the contract runs, you can't cancel the membership online.
Still need help?
Ask the assistant, or get in touch with your gym
The assistant answers questions about booking, credits and the app any time. Prices, refunds and cancellation rules belong to your gym, so message them from the portal.