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See all results for “Cancel a booking”25 results for “Cancel a booking”
Booking sessions
How to cancel a booking
If the gym cancels, the booking shows Cancelled by the gym and the credit is already back. The gym may also offer you a new time. See How to respond to a new time from your gym.
Booking sessions
How the cancellation window works
Booking a session that starts within the window is allowed, but you can't cancel it for a refund of the credit. The app shows This session starts within a number of hours before you book.
Booking sessions
How to book a session
The confirm screen shows when free cancellation ends, for example Free cancellation until a time. For a session starting soon, it warns that the credit isn't returned if you cancel.
Booking sessions
How to respond to a new time from your gym
… It uses the same number of credits as your original booking Decline after the gym cancelled | Your returned credit stays on your balance to book any time Decline an offer with no cancellation | Your…
The Levflex app
How to turn on notifications
Event | Push (if on) | Email (if on) Booking confirmed or cancelled | Yes | Yes Your gym cancels or offers a new time | Yes | Yes A new message from your gym | Yes | Yes Password codes and account…
Booking sessions
How to bring a guest to a session
You can't add guests to an existing booking. Cancel and rebook with guests, outside the cancellation window so your credit comes back, or ask your gym.
Booking sessions
How to choose a trainer when you book
The trainer is part of the time slot. To change trainer, cancel the booking and book a slot with the other trainer. Check the cancellation window first so you keep your credit.
Packs, memberships & credits
How to start or cancel a membership
Item | After you cancel Future charges | Stop.
Your account
If you think your gym account was hacked
… If you see a booking, purchase or email you didn't expect, lock your account. Locking signs you out of every device, on the web and in the app, so nobody can use it.
Booking sessions
I can't book a session
… See How to buy a pack or a single session A waiver message with Read & sign | Your gym needs a signed waiver first | See How to sign your gym's waiver This session just filled up or Full | Someone…
Packs, memberships & credits
How session credits work
Source | Credits added | When Single session | 1 | After payment Session pack | The pack's number of sessions | After payment Membership | The plan's sessions per month | After each monthly payment…
Your account
How to delete your account at a gym
Item | Result Name, email, phone, password, app sign-ins | Deleted straight away Messages, workouts, connected calendars, notification settings | Deleted Active membership | Cancelled now, without a…
Payments & refunds
Why you can't cancel a contract yourself
The contract is between you and your gym. Levflex can't cancel it or waive a fee.
The Levflex app
How to connect your calendar to find times that fit
A time that overlaps an event shows Clashes with that event. It's only a warning, and you can still book it.
FAQBooking sessions
How do I change the time of a booking?
Cancel the booking and book the new time. Do it before the cancellation window starts so your credit comes back. See How to cancel a booking.
Payments & refunds
How to ask your gym for a refund
If you've already booked or used the credits, the gym may refund only the unused part. Ask before you book if you know you won't need them.
Booking sessions
Why I'm not seeing open sessions
Times you already hold show Booked, and times that overlap another of your bookings show Booked then. They stay on the list so you can see them, but you can't book them again.
Packs, memberships & credits
Session packs vs memberships, which should you buy
… A membership charges monthly and adds a set number of credits each month until you cancel.
Your account
How to contact your gym
Levflex runs the software but can't change your bookings, refund you or end a contract. Sending it to the gym first gets you the fastest answer.
Your account
How to sign your gym's waiver
If your gym needs a waiver, the confirm screen asks you to sign first. Signing takes a minute, and you return to the same session afterwards.
Payments & refunds
My payment failed or my card was declined
Cancelling stops future charges but doesn't clear an amount already owed. Update your card first, then cancel if you want to.
Packs, memberships & credits
How to buy a pack or a single session
If you see Checkout cancelled — no charge was made, nothing was taken. A pending authorisation on your card from an unfinished checkout drops off on its own.
Getting started
How to create your member account at a gym
If you already booked at the gym on its website, you already have an account. Sign in instead.
The Levflex app
Why the app says your gym is unavailable
When Update required shows, the app won't book until it's updated. Updating keeps your sign-in and gym.
Payments & refunds
I see a charge I don't recognise
A membership charges every month until it's cancelled. If you stopped training but didn't cancel, the renewals continue.
Still need help?
Ask the assistant, or get in touch with your gym
The assistant answers questions about booking, credits and the app any time. Prices, refunds and cancellation rules belong to your gym, so message them from the portal.