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See all results for “Cancel my plan”25 results for “Cancel my plan”
Your Levflex plan & billing
How to cancel your Levflex plan
To pay less, switch to a cheaper plan instead. Cancelling ends everything.
Your Levflex plan & billing
Levflex refund policy for your plan
Billing errors are always refunded; your first paid charge can be refunded within 14 days; yearly plans can be refunded for unused months within 30 days; most monthly renewals aren't refunded.
Your Levflex plan & billing
How to choose or change your Levflex plan
… Remaining trial days carry over Upgrading mid-cycle | The prorated difference, charged immediately Downgrading mid-cycle | The unused part of your old plan is credited and comes off future invoices…
Your Levflex plan & billing
Monthly vs yearly billing for your Levflex plan
After 30 days, cancelling stops the next renewal, and you keep access until the end of the paid year. There's no refund for the remaining months. See Levflex refund policy.
Your Levflex plan & billing
Levflex plans compared: Starter, Growth and Pro
Custom domains need Growth or Pro. If you connected one during your trial, it stops working when you move to Starter. Your your-gym.levflex.com address keeps working.
Your Levflex plan & billing
Levflex charged you twice or after you cancelled
Client purchases show with your gym's name on the client's statement. Levflex plan charges come from Levflex.
Account & security
How to delete your gym from Levflex
| Cancel your plan | Delete your gym Billing | Stops at period end | Stops Website and portal | Offline 7 days after the period ends | Removed Client accounts and history | Kept | Erased Can come…
Clients
How to build and assign workouts
… Always remove clients from a program instead if you only want to stop it for them.
Getting started
What happens when your free trial ends
… On the Starter plan you can have up to 100 active clients and 2 staff seats. If you have more than that, you'll need to deactivate some before you can choose Starter. See Levflex plans compared.
Getting paid
How to refund a client's purchase
A refund returns money for a payment that already happened. The membership keeps renewing until you stop it with Stop this membership. If the client is leaving, stop the membership first, then refund.
FAQYour Levflex plan & billing
How do I cancel my plan?
Go to Billing, select Cancel subscription, then Yes, cancel at period end. You keep access until the end of the period you paid for. See How to cancel your Levflex plan.
Your Levflex plan & billing
What to do when you reach your client limit
… Compare the plans and select a plan with a higher client limit. Growth allows 500 and Pro is unlimited. 3. Confirm the change. The new limit applies at once and the banner disappears.
Calendar & sessions
How to cancel a session or offer a client another time
Deleting the whole block doesn't send your reason. Cancel the bookings with Cancel this session first.
Calendar & sessions
How to set your late cancellation window
Set Cancellation window (hours) under Pricing → Premium & Policy; clients who cancel inside it keep the booking cost, and Premium clients are exempt.
Account & security
What a security hold is and what it pauses
Paused for everyone at the gym | Still works Opening Stripe payout and account settings in Settings → Payments, and setting up a new Stripe account | Bookings and cancellations Refunding a client |…
Your website
How to connect your own domain
… A domain connected during your trial stops working if you move to Starter. When it's connected you'll see Your domain is connected. The secure certificate can take a few minutes.
Clients
How to end a client's contract early
Cancelling only in Stripe leaves the contract active in Levflex, so the client still can't manage their membership. End it from Contracts.
Your Levflex plan & billing
Service credits for Levflex outages and problems
… Warning: Warning: Cancelling your plan can result in unused credits being lost, because credits only apply to future Levflex invoices. Always use credits before you cancel.
FAQClients
What is a Premium client?
Premium is a service tier, not a paid plan. Premium clients skip the cancellation window and can see Premium-only time. See Premium clients explained.
Getting started
How to start your free Levflex trial
If you choose a plan during the trial, your remaining trial days carry over, so there's no benefit to waiting. Choosing early avoids your site going offline if you forget.
Your Levflex plan & billing
Your Levflex payment failed
… - Does the status say Canceled? - Yes: Retries ran out. Choose a plan again from Billing to reactivate. Your data is still there. - No: You're done.
Clients
How to send a contract to a client or trainer
… If you link a Membership plan, the contract becomes a commitment: once signed, the client can't cancel that membership themselves until the term ends, though they can still update their card.
Calendar & sessions
A client can't book a session
… They need to cancel it first. - No: Continue. - Is the client new and can't create an account? - Yes: If they see that your gym isn't taking new online sign-ups, you've hit your plan's client limit.
Clients
How to adjust a client's credits or deactivate a client
… Deactivated clients don't count toward your plan's active client limit, and their history is kept.
Getting paid
How to create session packs and memberships
… Stop one from Payments → Client payments → Refund a payment → Stop this membership. Refund any membership payment, the first one or a renewal, from Payments → Client payments → Refund a payment.
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