25 results for “Cancel my plan”

Your Levflex plan & billingGym owners
How to cancel your Levflex plan
To pay less, switch to a cheaper plan instead. Cancelling ends everything.
- Cancelling to downgrade
- Steps
- Before you begin
Your Levflex plan & billingGym owners
Levflex refund policy for your plan
Billing errors are always refunded; your first paid charge can be refunded within 14 days; yearly plans can be refunded for unused months within 30 days; most monthly renewals aren't refunded.
- Which charges can be refunded
- Expecting a downgrade to be refunded
- What a refund changes
Your Levflex plan & billingGym owners
How to choose or change your Levflex plan
… Remaining trial days carry over Upgrading mid-cycle | The prorated difference, charged immediately Downgrading mid-cycle | The unused part of your old plan is credited and comes off future invoices…
- How switching is billed
- Leaving Checkout before it finishes
- Steps
Packs, memberships & creditsMembers
How to start or cancel a membership
You can only have one active membership at a gym. To change plans, ask your gym, or cancel the current one and subscribe to the new one when it ends.
- Starting a second membership to switch plans
- Before you begin
- Cancel or manage a membership
Your Levflex plan & billingGym owners
Monthly vs yearly billing for your Levflex plan
After 30 days, cancelling stops the next renewal, and you keep access until the end of the paid year. There's no refund for the remaining months. See Levflex refund policy.
- Expecting a refund for a yearly plan after 30 days
- Side-by-side
- How to switch
Your Levflex plan & billingGym owners
Levflex plans compared: Starter, Growth and Pro
Custom domains need Growth or Pro. If you connected one during your trial, it stops working when you move to Starter. Your your-gym.levflex.com address keeps working.
- Forgetting your custom domain on Starter
- Keeping inactive clients active
- Counting only trainers as staff
Your Levflex plan & billingGym owners
Levflex charged you twice or after you cancelled
Client purchases show with your gym's name on the client's statement. Levflex plan charges come from Levflex.
- Mixing up client payments and your plan
- Troubleshooting
- Cancelling after the renewal
Booking sessionsMembers
How to cancel a booking
… - To move a session, plan to cancel and book a new time. There's no separate reschedule button.
- Before you begin
- Cancelling a session the gym already cancelled
- Troubleshooting
Account & securityGym owners
How to delete your gym from Levflex
| Cancel your plan | Delete your gym Billing | Stops at period end | Stops Website and portal | Offline 7 days after the period ends | Removed Client accounts and history | Kept | Erased Can come…
- Cancel vs delete
- Before you begin
- Steps
Booking sessionsMembers
How the cancellation window works
1. Check the session time and your gym's window as soon as your plans change. 2. Cancel before the window starts. See How to cancel a booking. 3. Book a new time with the returned credit.
- Steps to keep your credit
- How the window applies
- Before you begin
ClientsGym owners
How to build and assign workouts
… Always remove clients from a program instead if you only want to stop it for them.
- Deleting instead of removing a client
- Before you begin
- Saving without exercises
Payments & refundsMembers
Why you can't cancel a contract yourself
Action | Under a contract Update your card | Yes, with Manage membership Download invoices | Yes, with Manage membership Cancel or change the plan | No.
- What you can and can't do online
- Thinking Levflex can cancel the contract
- How you can tell you're on a contract
Getting startedGym owners
What happens when your free trial ends
… On the Starter plan you can have up to 100 active clients and 2 staff seats. If you have more than that, you'll need to deactivate some before you can choose Starter. See Levflex plans compared.
- What happens to plan limits?
- Does choosing a plan early cost me trial days?
- Troubleshooting
Getting paidGym owners
How to refund a client's purchase
A refund returns money for a payment that already happened. The membership keeps renewing until you stop it with Stop this membership. If the client is leaving, stop the membership first, then refund.
- Expecting a refund to cancel the membership
- Stop a membership
- At a glance
FAQYour Levflex plan & billingGym owners
How do I cancel my plan?
Go to Billing, select Cancel subscription, then Yes, cancel at period end. You keep access until the end of the period you paid for. See How to cancel your Levflex plan.
Your Levflex plan & billingGym owners
What to do when you reach your client limit
… Compare the plans and select a plan with a higher client limit. Growth allows 500 and Pro is unlimited. 3. Confirm the change. The new limit applies at once and the banner disappears.
- Upgrade your plan
- Downgrading while you're over the smaller limit
- The warnings you'll see
Calendar & sessionsGym owners
How to cancel a session or offer a client another time
Deleting the whole block doesn't send your reason. Cancel the bookings with Cancel this session first.
- Deleting the block instead of cancelling
- Cancel and offer another time
- Booking clients who have no credits
Calendar & sessionsGym owners
How to set your late cancellation window
Set Cancellation window (hours) under Pricing → Premium & Policy; clients who cancel inside it keep the booking cost, and Premium clients are exempt.
- Cancelling for the client
- What clients see
- Forgetting Premium is exempt
Your websiteGym owners
How to connect your own domain
… A domain connected during your trial stops working if you move to Starter. When it's connected you'll see Your domain is connected. The secure certificate can take a few minutes.
- Connecting on Starter
- Before you begin
- Checking too soon
Account & securityGym owners
What a security hold is and what it pauses
Paused for everyone at the gym | Still works Opening Stripe payout and account settings in Settings → Payments, and setting up a new Stripe account | Bookings and cancellations Refunding a client |…
- What a hold pauses
- Thinking the gym is offline
- Thinking your money is gone
ClientsGym owners
How to end a client's contract early
Cancelling only in Stripe leaves the contract active in Levflex, so the client still can't manage their membership. End it from Contracts.
- Cancelling the membership in Stripe instead
- Expecting the current month to be refunded
- Steps
Packs, memberships & creditsMembers
How session credits work
Source | Credits added | When Single session | 1 | After payment Session pack | The pack's number of sessions | After payment Membership | The plan's sessions per month | After each monthly payment…
- Where credits come from
- Troubleshooting
- Where credits go
Booking sessionsMembers
How to respond to a new time from your gym
When the gym cancels, you always get your credit back, whatever the timing. The offer page says Your credit was returned.
- Thinking the credit is lost when the gym cancels
- What happens after you answer
- On the web
Your Levflex plan & billingGym owners
Service credits for Levflex outages and problems
… Warning: Warning: Cancelling your plan can result in unused credits being lost, because credits only apply to future Levflex invoices. Always use credits before you cancel.
- Asking for a credit for a client's problem
- How credits are worked out
Packs, memberships & creditsMembers
Session packs vs memberships, which should you buy
| Single session | Session pack | Membership How you pay | Once | Once | Every month, automatically Credits added | 1 | The pack's number, for example 10 | The plan's number each month, for example…
- Packs vs memberships
- Expecting to cancel a contract membership online
- Before you begin

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